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In today’s highly competitive hospitality industry, hotel operators are always looking to optimize their customer experience, boost staff productivity and reduce costs. VoIP is proving to be the perfect solution. It’s no wonder then that Quintum (News - Alert) Technologies has revealed that its intelligent VoIP switches and gateways have been selected by Innovation Technologies Worldwide for use in conjunction with its communications solutions for the hospitality industry.

Innovation chose Quintum as its VoIP infrastructure partner because of the adaptability, reliability, value and breadth of its VoIP product line. Innovation’s hospitality industry solutions provide customers with rich functionality for voice mail and value-added guest services-including wake-up calls, call accounting and IVR-accessible information resources.

By using Quintum’s VoIP technology to interface its systems to its customers’ existing analog phones and PBXs, Innovation eases the implementation of its hospitality solutions-thereby accelerating time-to- benefit while reducing costs. At the same time, the adaptability of Quintum’s technology gives Innovation's customers the freedom to migrate to next- generation IP phones and IP PBXs in the future without having to swap out their interface devices.

According to Doug Schwartz, CEO and president of Innovation Technologies, “The robustness and openness of its VoIP platform makes Quintum an ideal partner for us as we bring our hospitality solution to market. The range of Quintum’s product line is especially appealing to us, because our systems have to be able to work in our customers' largest and smallest facilities.”

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Cindy Waxer is a Toronto-based freelance journalist specializing in business and technology. She has written for publications including TIME, Fortune Small Business, Business 2.0, Computerworld, Canadian Business, and Workforce Management. To see more of her articles, please visit Cindy Waxer’s columnist page.