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PBfleX, a provider of hosted telephony systems to small and mid-market enterprises in the United States, has bundled CosmoCall Universe technologies into their hosted telephony systems.

 

The communications service provider and IT integrator announced that significant expansion opportunities are expected to the current 10,000+ customer locations they serve. PBfleX intends to offer sophisticated call center features to businesses that are still using basic feature sets.

 

Hosted service can help small businesses eliminate the need for major capital outlays and highly skilled IT professionals to manage a diversity of systems. PBfleX also expects to make significant operational savings from migrating costly-to-maintain CPE systems to the hosted service, such as software-as-a-service, or “SaaS (News - Alert).”

 

PBfleX realizes that multi-tenancy is a key enabler for true SaaS contact centers and many technology providers are only able to deliver cumbersome, multi-instance capabilities. For service providers this means struggle to retrofit their offerings to support multi-tenancy. PBfleX wanted a product that had expansive multi-tenancy support already built in and a thorough research of the alternatives brought them to CosmoCall Universe.

 

Rodney Sizemore, CEO of PRO OnCall, corporate parent of PBfleX, said that administrative control is a key element in the CosmoCom (News - Alert) product.

 

“Without the need for our developers to build this feature in for each of our individual customers, we can now focus more on the front end of the business, leaving the back end complexities to CosmoCom's technology,” Sizemore said.

 

Although PBfleX previously worked with other technologies, they were not truly multi-tenant at the core. The company often had to develop their own tools for the customer to have a basic level of self-administration of the system. Sizemore is pleased with CosmoCom's pure multi-tenant solution. The built in self-provisioning allows the customer immediate, powerful command and control.

 

Ari Sonesh, CosmoCom's CEO, said that PBfleX is a true innovator in the Hosted Telephony space.

 

“After evaluating competitive technologies, they immediately recognized that CosmoCall Universe would allow them to offer a flexible and affordable service to their customers,” Sonesh said. “We are very pleased that our unified communications solution has proved its versatility to the small business customer as well the traditional enterprise.”