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NACT Solutions recently announced that it has revamped its top management and, in turn, its product lines and support programs.

To boot, the company has also announced increased funding in a comprehensive initiative intended to help NACT’s (News - Alert) customers receive a greater return on their investment.

NACT gained new executives in four key areas and with this the company now has a more experienced and matured management.

In November of 2009, Aspen Advisors, L.P, a Dallas, Texas based investment and merchant banking firm, purchased certain assets of NACT Telecommunications, through an affiliate, and formed “NACT Solutions, LLC.” A new and experienced management team has been formed to lead NACT, including four key executives: Ken Johnsen, chairman; Arnie Goodstein, president; Gene Venturino, COO and Ben Winnie, VP of sales.   

“The management team we've put in place is perfectly suited to develop and grow NACT,” Marc Still, CEO of Aspen Advisors, L.P, said. “Ken Johnsen has significant turnaround experience and is a seasoned veteran with 25 years at IBM (News - Alert) and Metamor Worldwide. Arnie Goodstein has been a thought-leader in the prepaid industry since 1992. He and Gene Venturino helped to grow RSLCOM’s PrimeCall Prepaid Subsidiary into a $250 million-per-year success, before founding WCGS, which has been a leading service provider to the prepaid industry since 2001. And Ben Winnie, former VP of Sales for the legacy NACT, was responsible for much of the company’s early growth during its prosperous years.”

Adoption of a new Customer Support approach is one of the most crucial aspects of the company’s ongoing enhancement program.

NACT has recently initiated an aggressive customer outreach campaign, to inform customers of new support and product developments. NACT’s legacy products will now continue to be fully supported. The previous management has decided to cancel the regular software updates and board repairs. With the new management these services make a come back. The company’s new support programs also include day-to-day technical support.

“We have changed the Company's behavior in a positive way, and our goal is to give NACT customers a competitive advantage in their go-to-market strategy,” said Arnie Goodstein, president of NACT Solutions. “NACT has the largest installed customer base in the prepaid industry, and we fully intend to deliver new revenue enhancing features and services to them.”

NACT has also come up with a new product support strategy. NACT Solutions has already issued new software components -- through two major feature releases. The new releases enhance functionality so that customers gain the competitive advantage with increased profits. A third software release is planned for April 15.

“We know the telecom and prepaid industries extremely well, and we’ve assembled the people, the programs, and the funding needed to reclaim NACT’s dominant position in the prepaid industry,” said Goodstein. “We look forward to working with all of our customers, and to delivering the new products and support programs that our customers need to accomplish their objectives.”