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A partner of Dialogic (News - Alert), Funkwerk EC, IBM, innovaphone, Microsoft, Siemens, SAP and TE-Systems, Olching, Germany-based serVonic is a provider of software solutions that typically focus on unified communication, unified messaging and CTI. Through a recent press release, serVonic has announced the expansion of its CTI portfolio with the addition of a new solution called, IXI-PCS.

 

The company has informed that its new CTI-solution IXI-PCS Professional Call Server is available at serVonic now.

 

The client-/server-software solution offers features for an effective telephony for workstations with Windows- and Linux-Clients. In addition to that, IXI-PCS enables the integration of the Microsoft Office Communications Server into conventional PBX (News - Alert)-environments.

 

"With IXI-Call, a CTI-solution highly integrated into Microsoft (News - Alert) Office is available to our customers. IXI-PCS offers cross-platform computer telephony. Companies that way can select the suitable solution, according to their requirements and demands," Jochen Klein, the serVonic CEO said while explaining the reason for adding another CTI-solution to the portfolio.

 

Let's check, what the clients can expect from an enhanced CTI portfolio from serVonic.

With the CTI-solution IXI-PCS, the users have typical telephony features like starting calls, consultation, redirect and caller identification at their disposal. E-mails informing about missed calls, a partner bar as well as the journal view round off the features at the workstation-PC.

 

Due to the open architecture, the IXI-PCS Client can be installed as CTI-client in a multitude of environments - currently Microsoft Windows as well as the Linux-distributions OpenSuse und Ubuntu (News - Alert).

 

IXI-PCS Client for MAC OSX is in preparation, serVonic officials have divulged. Simple features like search in the address book, easy dialing, journal view with the latest calls are provided by the IXI-PCS Web Dialer - independent of the operating system - in all the current web browsers. An installation in mixed environments is also possible, it was informed.

 

The high point in IXI-PCS is: besides the providing of pure telephony features, IXI-PCS closes the gap between conventional telephony and IP-based Unified Communications. By means of the integrated IXI-PCS Gateway (News - Alert) (Remote Call Control), the connection of the SIP-based Microsoft Office Communications Server with conventional PBX's and the appropriate telephones can be established. Computer telephony, caller journal, presence and chat that way are also available with a conventional PBX. Due to the gateway, the control is handled via the Microsoft Office Communicator Client, so that a company can use Microsoft OCS and serVonic CTI at a time or gradually migrate to new technologies.

 

serVonic has informed that IXI-PCS is available at serVonic and through sales partners. Prices begin at 390 € (plus legal VAT, if applicable), the company further informed.