TMCnews Featured Article

Qwest (News - Alert) Communications has been awarded a two-year communications contract worth more than $15 million from the State of Ohio Office of Information Technology. This contract includes Qwest Remote Access, to provide secure connectivity to the state’s network for state employees on the road, and Q.Routing, a network-based contact center solution that facilitates the directing of calls to the correct individual or state office with no capital equipment outlay. The contract also provides for long-distance and toll-free services.

These services from Qwest will be available for purchase to more than 800 state agencies and cooperative members with some 2,000 locations, ranging from the Secretary of State’s Office and Department of Public Safety to the Public Utilities Commission and Cleveland State University.

The contract covers such critical functions as the contingency plans for Ohio agencies during crisis situations, the Amber Alert hotline, the statewide employment services and its identity theft hotline.

“As Ohio’s needs have grown and developed, the consultants in Qwest’s government and education solutions group have been there to design specific solutions, using our secure, reliable network and technologies, to help serve its citizens.”

The Qwest government and education solution is a dedicated sales and customer support channel for the public sector. Qwest provides voice, video, data, and IP solutions to more than 10,000 states, cities, counties, municipal governments, public school systems, public institutions of higher learning, and Native American tribal governments.

Qwest provides local and nationwide customers with a combination of managed voice and data solutions. The company’s national fiber optic network and its Spirit of Service for quality products and superior customer service drive its business success. The company is also a participant in Networx, the largest communications services contract in the world, to provide leading edge voice, data, and video services.

This latest contract will enable the state of Ohio to streamline its communications networks and ensure that all proper contingencies are in place in the event of an emergency. Even in day-to-day operations, the state must be able to provide certain communication functionality, such as enabling its mobile workers to stay in touch and properly routing incoming calls. Qwest will be able to meet all of its needs, consolidating its communications.

Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.

 

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