Vantage Communications, a leading hosted unified communications services provider, has acquired the assets, technology and customer base of Digital Ingenuity, a leading Philadelphia-based VoIP provider. This strategic move will further Vantage’s presence in the Philadelphia market. Digital Ingenuity’s prized customers, including the Drexel University Science Center, Brown and Brown, and hundreds of legal and medical practices in Philadelphia, will continue to enjoy the same great service.
In a release, the president of Vantage Communications (News - Alert), Robert Phelan, said, "We are extremely pleased to be able to bring such a tremendous group of customers, staff and sophisticated technologies on board to Vantage. Digital Ingenuity has a long-standing and well-respected presence in the VOIP market, and we are confident that each of our new customers will enjoy an enhanced level of service and increased capabilities through Vantage’s suite of advanced technologies.
“We are also excited about expanding upon Digital Ingenuity’s large presence in Wilmington and throughout the state of Delaware. Vantage will continue to grow through targeted acquisitions nationwide as well as continued increase in sales through our ever growing Vantage Solution Provider indirect sales channel. We build winners by driving awareness for our clients through messaging, thought leadership and creative campaigns.”
Vantage Communications is popular for its Vantage On Demand (VOD) suite of applications, which consist of advanced technology, and used to design and build imbedded technologies. In the 1990s, Vantage developed the industry’s first software as a service (SaaS (News - Alert)) to seamlessly integrate e-mail, voicemail, fax, voice messaging, search, customer relationship management (CRM) and contact center into a single unified communications inbox. This was achieved in order to make the applications work better and faster by eliminating repetitive tasks.
The Vantage IP (VIP) communications, a Vantage premier solution, integrates the phone systems and computers to create a single system, and eliminate maintenance and upgrade costs, and provide flexible, reliable, hosted telecommunications service. It assigns a direct line to every employee so callers can reach them directly, Provide additional levels of customer service and sales tracking using Vantage Contact Center and Vantage CRM, checks the messages in a single in box and saves each employee four hours per week, and reviews all the messages to prioritize for now or later, improving response times.
Carolyn John is a Contributor to TMCnet. To read more of her articles, please columnist page.
Edited by Tammy Wolf