InPhonex, a provider of hosted VoIP services on a white label basis, today announced the availability of Televate, a cloud-based telephony system that will combine the functions of a hosted PBX (News - Alert), hosted IVR, and hosted CRM; based on a collaborative effort between InPhonex and Ringio.
Televate is designed to greatly increase productivity to enable enhanced competition. The service can work anywhere inside or outside the office, and will give every employees access to full call-center functionality, which includes CRM integration, content-rich screen pops, and caller and customer history.
Televate has multiple features including a cloud-based core application – a business phone system with multiple virtual extensions, so users can access the entire system online anytime from anywhere; a desktop application that creates a single company database to manage all inbound and outbound contacts; a mobile application that delivers complete communication and collaboration capabilities; support for multiple phones, including InPhonex (News - Alert) Plug & Ring desk and conference phones, as well as Android smartphones.
The product also featuers all traditional PBX functions, that include voicemail, e-mail delivery, advanced call management, auto receptionist and company directory for every user on the system; and the ability to integrate along with leading business and social applications, including Salesforce.com, SAP, LinkedIn, and Facebook (News - Alert).
Televate answers the question, “What does a small business need to really elevate its capabilities for competitive gain?” said Matt Bramson, chief marketing officer of InPhonex. “We have learned that a phone system alone isn’t enough. Televate puts the phone system at the heart of a set of valuable tools, including full call-center functionality for every member of a small-business team.”
The Televate product will have a cloud-based calling application based on Ringio’s platform that will be fully integrated with the InPhonex platform—in order to create a complete solution for business users.
MC’s Patrick Barnard recently interviewed Matt Bramson, chief marketing officer for InPhonex, at the ITEXPO East 2011, which was held from Feb. 2-4, in Miami.
2010 has proven to be a great year in business for the company. According to Bramson, the division of the business with the strongest growth rate was “packaged services for small businesses,” like hosted PBX, SIP trunks and packages and bundles around those. The company saw a growth of better than 200 percent year-over-year.
When asked the question of what factors he thought were propelling the instantaneous growth, Bramson replied “I think the real story is the emergence of a whole group of cloud-based service providers who have an application that solves a business problem. What they don’t have, and are eager to develop on their own, is all the telephony services – the origination, the termination, and the L&P services. They need those services to monetize and complete their product, but they’re not eager to go into that segment of the business themselves.”
TMC Blogger Tom Keating (News - Alert) wrote at the ITEXPO, “They claim Ringio On InPhonex has an average cost per user of about $40 per month for unlimited calling and an end-to-end product, Keating wrote: “Not a bad price point for full PBX features and unlimited voice, though at a certain user threshold, an unlimited voice PRI circuit or unlimited SIP trunk with CPE-based PBX might make sense.”
Check out the video below for the full interview:
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Janice McDuffee