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Hosted Voice Provides SMBs with Opportunities for Significant Cost Savings

TMCnews Featured Article


April 12, 2011

Hosted Voice Provides SMBs with Opportunities for Significant Cost Savings

By Beecher Tuttle, TMCnet Contributor


Although things turned around slightly, the economy has still yet to completely rebound from the recession that struck more than two years ago. In the current conditions, small- and medium-sized businesses know that they need to make smart decisions with the money that they do have.


Still, too many SMBs employ traditional phone services to bridge their communications. With all the cost-effective hosted VoIP solutions on the market today, staying on board with a conventional phone service provider can cripple an organization's growth pattern.

Aptela (News - Alert) recently published a white paper that explores the drawbacks of traditional phone service and the many benefits of off-premise VoIP-based solutions.

As the white paper points out, premise-based PBX (News - Alert) networks that provide next-generation communication services for businesses are extremely expensive. So, companies end up either investing too much capital in their phone system or they receive limited communication tools with minimal functionality.

In addition, traditional on-premise PBXs are extremely complex. After the purchasing and installation process is complete, companies need to devote significant capital and man hours to maintain the equipment.

Furthermore, conventional phone service is extremely inflexible and offers limited functionality. SMBs that plan on expanding their business can inhibit progress by embracing incompatible and inflexible communication tools that can't grow alongside them.

To avoid these pitfalls, many SMBs have turned to hosted VoIP solutions. These IP-based systems are available to any company with a broadband connection and provide all the next-generation communications tools at a fraction of the price.

The key to hosted VoIP is that the equipment is stored and managed offsite, meaning there are no major capital expenditures and maintenance hassles. By partnering with a hosted VoIP provider, SMBs can take advantage of features like automated attendants, ansion dialing, voicemail and advanced mobility – all without having to invest in the necessary equipment or IT personnel. The only upfront costs that SMBs need to take care of are the phones.

Companies can achieve additional cost savings with the free local and long distance calling that accompanies most unlimited hosted VoIP plans. Also, the majority of VoIP providers offer features like voicemail, three-way calling and fax services at no additional charge.

Finally, VoIP solutions provide flexibility, especially for remote workers and telecommuters. The fact that all the communication services are managed over the Web means that employees can have access to the phone system whether they are at the company's headquarters, in a satellite office or on the road.

For more information on the benefits of hosted VoIP, click here.








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