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Vocalocity Provides Unique Services in the Hosted VoIP Space

TMCnews Featured Article


May 15, 2012

Vocalocity Provides Unique Services in the Hosted VoIP Space

By Rich Steeves, TMCnet Web Editor


In a telecommunications marketplace that can sometimes seem overly crowded and confusing, it is important for a company to find ways to stand out from the competition. This is especially true in the hosted VoIP space, which is growing more competitive all the time. Fortunately, hosted VoIP provider Vocalocity (News - Alert) has found a way to carve itself a unique niche in the space.


Recently, TMC’s own Rich Tehrani spoke with the CEO of Vocalocity, Wain Kellum, about how his company differs from the competition. Vocalocity has over 15,000 customers and 100,000 network endpoints and, according to Kellum, Vocalocity adds new innovations each quarter while maintaining the same pricing.

Kellum emphasized the fact that voice is becoming more and more about service integration and enhancement as more and more companies move toward cloud-based operations systems. The core cloud-based dial tone is no longer enough, as customers have come to expect premium security, integrations, and innovative features from service providers.

That is where Vocalocity comes in, providing business-class services that other phone companies lack. For example, Vocalocity’s continuity feature checks the IP address of a phone call every five seconds so if there is an outage, the call can be transferred to a back-up number such as a cell phone.

Vocalocity allows for integration with standard CRM and accounting systems and serves the insurance space by integrating with eAgent, an online insurance management company through Vocalocity’s Web Launcher plug-in for Vocalocity Desktop. The company also allows for integration with major cloud-based CRM systems, automatically displaying a “screen pop” so employees can see payment histories and customer call histories with each incoming or outgoing call.

And of course, a hosted model allows for flexibility and remote access, which was utilized by Vocalocity’s own employees during an ice storm that crippled transportation in Atlanta, Georgia in 2011. Although employees weren’t able to safely make it into the office, Vocalocity kept running without interruption by having all employees telework using the company’s own hosted VoIP solution. None of Vocalocity’s clients even knew there had been potential for a problem. This remote capability has been used by VoIP customers in regions plagued by inclement weather and transit congestion to operate seamlessly.

Not only does Vocalocity provide unique services and strong customer service, it has a clear vision for the future and is the fastest-growing provider of hosted VoIP as recognized by Deloitte (News - Alert) and Inc magazine. In addition to continuing to expand its core service and offerings, Kellum sees the potential for growth in the area of hybrid systems, where a hosted solution sits in the background, connecting to multiple offices. He also said that the company plans to continue its trend of acquisitions, having taken on Aptela (News - Alert) in 2011.

While the hosted VoIP space can be a crowded one, Vocalocity has proven itself to be a strong provider with unique offerings, excellent customer service and a vision for the future – all qualities that would make any customer take notice and want to know more.




Edited by Rich Steeves







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