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ShoreTel (News - Alert), a provider of flexible cloud-based business phone systems and unified communications solutions, has cracked the code of multifaceted user demands that comes with the generational gap in telephone usage. Nowhere is this gap more visible than in a legal firm.

“We have two types of employees at Burr & Forman. We have one group who is used to physical phones at the desk, and a newer generation who prefers instant messaging and softphones. We wanted an easier approach to share information, especially for lawyers who travel to depositions, hotels, meetings, and such. Having disparate communications systems is just too expensive and hard to maintain, and really limits what capabilities can be introduced,” explains David S. Michel, the chief information officer at Burr & Forman.

Legal counsel presents some unique challenges to telecommunications support. Proprietary legal service software is used throughout the industry to ensure accuracy, and security.ShoreTel has a jump on its competitors in this space because of its flexibility – and many legal firms are moving their business to ShoreTel, and raving about the results.

“Successful communication is the core of any service industry – especially so within the legal profession. Without it, the needs of a client can be jeopardized and customer satisfaction threatened,” said Kevin Gavin (News - Alert), chief marketing officer at ShoreTel. “ShoreTel provides a streamlined communication system that can be easily customized, which results in better time management and tracking – criteria which are critical to the legal industry.”

Recently, ShoreTel announced M5 Networks (News - Alert), its Cloud Division, ranked number 2,308 on Inc. Magazine’s sixth annual Inc. 500|5000 ranking of the nation's fastest growing private companies.

 To find out more about ShoreTel visit the company at ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Pejman Roshan, Vice President, Product Development, will be a speaker at the event. For more information on ITEXPO West 2012, click here.