There’s a new way that makes it easier and quicker to interact with customers and vendors over the phone. It’s through QuickBooks and Vocalocity Phone (News - Alert) Service.
That means more time for employees who are answering calls. More time can lead to lower costs for a business. Also, customers and vendors get answers to their questions quicker. That leads to happier callers. Diverse issues can be resolved sooner, as well.
The solution lets employees take control of customer interactions with a truly unified solution, according to a company statement.
The Vocalocity (News - Alert) plug-in for QuickBooks lets users link every incoming or outgoing phone call to their account. Users can view caller information and QuickBooks’ customer and vendor financial records – immediately. They will also see a major time savings. That’s because they will spend less time looking for information. They will also no longer need to transfer calls between departments because they have the needed information right in front of them. The offering also allows users to search all QuickBooks records directly from the Vocalocity Desktop.
The solution lets users customize which users and departments in a company will be given access to the QuickBooks plug-in, as well. It provides controls over what accounts payable and receivable information are visible to users. It displays payments, invoices, amounts due, and open balances. It also syncs with Intuit (News - Alert) anywhere, the company said.
Vocalocity was founded in 2006. It’s a VoIP service provider, and provides business phone service to growing companies. The company provides users a basic dial tone, and develops and provides advanced integrations and features. Providing a cloud phone service, Vocalocity lets users work from anywhere, integrate with enterprise software, employ call recording for training and compliance applications, and lets users control accounts from mobile phones, the company added in an online statement.
Edited by Rich Steeves