Broadview Networks (News - Alert) is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services.
Broadview’s OfficeSuite is a user friendly, cloud-based phone solution that provides businesses of any size with an IP-based phone system, unlimited nationwide calling and an intuitive website with which to manage services.
It delivers a complete communication solution, including state-of-the-art IP phones, basic and advanced features and call center applications – all without any capital investment, maintenance contracts or additional IT resources.
The Equinox Agency, a provider of employee health insurance and benefits, and consulting services located in Allentown, PA, is the new client of Broadview, which had difficulties in managing a high volume of daily incoming client calls, and became dissatisfied with the poor quality of its old phone service.
The company is said to have chosen Broadview Networks’ OfficeSuite in an effort to more efficiently serve its growing client base.
“Our phones ring non-stop all day,” Daniel Bonstein, a partner at The Equinox Agency, said in a statement. “My client managers spend between half to three-quarters of their day on the phone, so not having a reliable phone system was a huge detriment to their ability to do their jobs.”
After careful consideration, The Equinox Agency is said to have chosen Broadview’s cloud-based business phone system, OfficeSuite, to upgrade its communications.
OfficeSuite resolved the agency’s problems by providing a reliable phone system and higher call quality. Aside from improving client communications, OfficeSuite has also enabled Equinox to increase its mobility, productivity and adaptability.
“OfficeSuite is a great system. It’s easy to use, and the service is above expectation,” concluded Bonstein.
Broadview’s OfficeSuite took home two Stevie Awards from this year's American Business Awards. According to a recent statement, Broadview's OfficeSuite website won a Silver Stevie award in the category of Outstanding Telecommunications Website, and its Office Anywhere application won a Bronze Stevie award for New Cloud Service of the Year.
Edited by Braden Becker