In the technology industry, Voice over IP (VoIP) is one of those things that has become rather common, but far from ordinary. With improved features, newer technologies, easy set up and not to mention the cost-effective nature of utilizing VoIP, especially in business, it’s no wonder that many businesses have harnessed the technology.
Landline phone usage is down, thanks to increased mobile phone usage and the migration to IP telephony, especially in businesses that are always looking for ways to improve workforce productivity and trim the fat in regard to business communication costs.
Aside from dramatically cutting costs, VoIP can provide automated call stats, give you one number that you can take everywhere with you and has a fairly fast and easy recovery system in the event of an emergency.
This technology and all of its benefits transcends into VoIP call recording. While used as a cost-saving measure over its POTS (plain old telephone system) counterpart, the same rule applies over legacy PBX (News - Alert) recording systems.
VoIP calls can be recorded via streaming audio recording applications. Most call centers and other organizations required to record calls would more often use a recording system offered by the softphone or IP PBX.
VoIP call recording provides specific advantages over traditional telephony recording approaches, including centralized recording, reduced maintenance costs, scalability and remote support. What’s more, a VoIP call recording solution recorder can save half as much over a PBX recording system, not to mention that it’s a more efficient method of recording.
For businesses that deploy VoIP phone networks, particularly those that operate busy call centers, call quality issues are both inevitable. To analyze and fix call quality issues, most of these businesses use VoIP call recording to rate the overall quality of calls made over a VoIP network.
In summary, VoIP call recording is a powerful, useful and integral tool for businesses to improve customer service, provide proof of calls and create operational efficiencies that collectively, increase overall profitability.
Edited by Rachel Ramsey