Berlin-based TELES (News - Alert) AG Informationstechnologien has approved the Release 4.0 for the TELES IP Centrex solution. The new software update improves user control of TELES virtual telephone system, provides new intelligent functions and additional convenience functions. The latest release has a UC feature that helps in integrating different terminals, such as mobile and landline phones with telephone control via CTI (News - Alert). It can help set up a call, receive it, forward it and end calls. Mobile working will thus become more convenient and less expensive."The new functions provide Carriers with significant benefits in marketing our IP Centrex solution," says Oliver Olbrich, chief operating officer at TELES. "Business clients and their staff benefit from more convenience, higher productivity and mobility with the latest Release - combined with projectable, lower costs," he added.With the help of new release, irrespective of the terminal selected, the staff can communicate with each other from any place at any time.
"For example, this saves travel costs and costs for conference meetings by third party suppliers," says Olbrich. "Mobile staff such as sales force staff or staff at their Home Office can access UC applications practically everywhere an internet connection is available,” he added.Important calls can reach the respective contact person at any place, at any time. Users are provided with additional convenience functions when operating landline phones via computer with App MobileControl controlling the virtual telephone system IP Centrex. The new Call Control Gateway (News - Alert) can help in integrating Microsoft Lync and Market CTI communication systems.
Only one user interface is needed to access voice, message and groupware solutions. For the first time with the help of the new release, it will be possible to integrate IP telephones with the series snom 700 and Cisco (News - Alert) SPA via automatic configuration.
Details of calls that are missed, made and received are on a central caller list. Information regarding attendance can now be filed via time schedules and the users thus are available by phone only at the pre-set times.
"Waiting times and delays are avoided as a result of UC services and information on attendance, and response times are reduced", explained Olbrich.
TELES provides complete communication services by providing managed cloud services with IP Centrex. With cloud service, carriers can now rent a virtual telephone system (IP Centrex) viable for clients. No hardware or software costs are involved.
With the help of new release, both carriers and business customers stand to benefit. Carriers can focus on pushing forward sales of individual telephone solutions with TELES looking after the operation and servicing of the system 24 hours a day, seven days a week. Enterprise customers benefit from a flexible and customized highly available telephone system which can be conveniently controlled via Internet. There is no need to commit to just one terminal manufacturer, no need for capital intensive acquisitions and no cost of servicing the system.
Edited by Brooke Neuman