Aculab has selected Voxbone (News - Alert) to provide international direct inward dial (DID) numbers for its Aculab Cloud platform.
Aculab Cloud lets developers make on-demand, automated telephony applications – to make, receive and interact with calls. The company found that the VoxDID service works well with their needs.
Like many other service providers, Aculab (News - Alert) has gone from using on-premises, hardware-based solutions to cloud-based offerings, according to a Voxbone company statement.
That leads to more demand for Voxbone’s inbound communications services.
“Cloud communication providers are by far our fastest-growing customer segment today,” Voxbone CEO Rod Ullens said in a recent interview with TMCnet.
The company is promoting the move to the cloud by helping its customers provide “quality of service similar to what they previously experienced with traditional PSTN networks.”
“Corporations (or individuals) considering moving their service to the cloud for benefits in terms of cost, flexibility and features … do not want to sacrifice quality of service,” Ullens said. “That’s why Voxbone focuses on providing carrier-grade quality of services rather than expanding its services to countries where services DID are illegal or there are no reliable local network partners.”
In addition, the use of DIDs by current Voxbone customers has changed. For example, some customers who started as DID resellers have now added hosted PBX (News - Alert) or similar services.
DID demand is driven by B2B cloud communication services such as conferencing, cloud PBX, hosted contact center services and communication-enabled business processes.
Aculab also selected Voxbone because the company’s VoxDID service lets Aculab improve its service via Voxbone’s application programming interface (API) solution.
“The demand for DID numbers is linked to the economic and technical development of a country,” Ullens explained. “This is where cloud communications have the strongest growth. As a result, North America and Europe have the strongest growth in demand. We also see increasing potential for the DID business in some Asian and South American countries.”
In some countries, such as China and India, there is a huge demand, but DIDs are illegal in those countries, according to Ullens.
“Customers have come to expect very high reliability for international DID numbers,” Ullens added. "Number portability is another critical aspect because businesses want to keep their phone numbers. Voxbone provides very reliable service and has invested considerably in number portability. Today we can port phone numbers to the cloud in more than 30 countries.”
Voxbone delivers DID from more than 50 countries and 4,000 cities, according to TMCnet.
“Voxbone’s DID numbers and high-quality network services enable us to enhance the resources developers can use to meet their customers’ needs for cloud-based communications," Faye McClenahan (News - Alert), head of Strategic Marketing at Aculab, said in a statement. “We specialize in enabling solution providers to create and deliver high-performance inbound and outbound contact center applications, speech-enabled IVR, unified communications and other services to enterprise customers."
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Edited by Braden Becker