The International Customer Management Institute has recently revealed the names of the organizations that will be offering call center tours to the attendees of this year’s Call Center Demo & Conference, taking place in Dallas, TX October 9-11.
"Our attendees consistently seek best practices that they can implement in their own centers," said Laura Quinn, Event Manager for ICMI, in a statement. "We're extremely excited to offer site tours of organizations that demonstrate best practices, and exemplify superior customer service."
ICMI is the producer of Call Center Demo & Conference, the most widely attended industry event of the fall. It boasts an education-packed agenda that includes in-depth call center tours on the first day of the conference.
For Tuesday, October 9th, ICMI has lined up site tours of organizations that demonstrate best practices.
Hilton Reservations & Customer Care, representing over 3,800 hotels worldwide manages a global distribution network of contact centers in the U.S. and throughout the world. Its Dallas-based Contact Center handles in excess of 30 million calls annually and is open 24 hours a day, 365 days a year for elite Diamond Members and Guest Assistance.
HRCC successfully responds to the sales and service needs of business and leisure customers, as well as millions of Hilton HHonors members.
NOVO 1 Contact Centers provides several inbound and outbound services and also optimizes business outcomes. All operations are based in the U.S. and demonstrate a lower total cost of operations than off-shore outsourcing solutions. The company operates in five locations and boasts of 1,400 seats and 2,100 full-time employees.
Rent-A-Center has around 4,000 retail outlets across North America. It offers furniture, appliances, electronics and computers on a rent to own basis to customers who otherwise might not be able to purchase this merchandise.
The centers handles more than 8,000 calls per week with 32 dedicated call center professionals. They successfully resolve a wide variety of calls from stores and customers through a one stop number to make Rent-A-Center easy to do business with - internally and externally.
Attendees of this year’s Call Center Demo & Conference will also get a tour of DealerTrack, which operates the largest online credit application network in the United States.
Their technical support centers consist of more than 150 team members supporting nearly 20,000 U.S. and Canadian automotive dealers on multiple products through more than 330,000 calls annually, plus email support channels.
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Edited by Rich Steeves