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Medical Alarm Concepts Holding, Inc., which develops and manufactures products and practical solutions within the framework of a vast growing marketplace, has moved into full sales production with an outbound/inbound call center company with many locations throughout the country.

"Prior to initiating this new call center function, most of our sales were generated via the Web and through our retail partnerships. Outbound telesales is another well established avenue for generating sales of medical alarms, so we are very excited to now have this additional sales capability," said Ronnie Adams , president of Medical Alarm Concepts, in a statement. 

"Late last week, we completed a several week long trial period designed to test our systems and those of the call center. Our systems are working perfectly to date, and we are now in the process of ramping up sales. And, while not the true objective of the trial, the trial period ended up producing approximately 130 full priced monitoring contracts, which was a very pleasant surprise,” said Adams.

“We are hopeful this new sales channel will soon rival the results produced by our online and retail efforts," he said.

Officials with Medical Alarm Concepts said that this new call center sales function was specifically designed to allow the company to meaningfully accelerate its revenue growth rate without affecting the steady growth currently being seen in retail and online operations.

"We continue to be very excited about the daily growth we are seeing in our Monthly Recurring Revenues (MRR). Based on only the contracts we have currently signed, our revenues exclusively from monthly monitoring contracts exceed our expenses, putting the company into the black on a cash basis,” said Adams.

“We expect this MRR to continue to grow on a steady basis, which will allow us to report high quality, recurring profits moving forward.  These MRR-based profits will be further supplemented by our equipment sales to domestic distributors and to our new international partners in Denmark, Ireland, and China,” he said.

“We are looking forward to a profitable and high growth 2013," said Adams.

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