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IP Call Recording - IP Call Recording Provider's MiaRec Hosted Offers Alternative Call Recording Solution
February 10, 2010

IP Call Recording Provider's MiaRec Hosted Offers Alternative Call Recording Solution

By Kelly McGuire
TMCnet Editor
For companies looking to implement a call recording or monitoring system, the cost can be overwhelming. In addition to the purchasing price of these systems, the cost of equipment and storage space also factor into the financial burden associated with many of these systems. 

And in these tough economical times, the last thing any organization – no matter how big or small – should be doing is scaling up their budgets.

Keeping that in mind, IP call recording provider Duxoft’s (News - Alert) MiaRec Hosted solution makes it possible to have call recording without a premise-based system.

“Now companies [can] have a very cost effective alternative with no upfront and operational costs,” Duxoft officials said, adding that in addition, with the IP call recording provider’s products, users can have recordings accessible on the Web, so training and support for the application – which are generally extra costs – can be reduced. 

By simply logging into the online MiaRec Hosted system, in seconds users can access the recordings. 

“The solution is not only easier and cost effective, but it is even more failsafe and secure than premise-based call recording solution,” company officials said.

While this system is essential for long running organizations, it’s also usable for customers with temporary business they don’t need to pay in the off-season.
With MiaRec Hosted, customers can use the hosted solution for only as long – or as little – as they need it. 

“Customers can be concentrated on their business while using all benefits of call recording like improving business processes, employee productivity and overall profitability, as well as regulatory compliance,” Duxoft officials said. 

No more year long service subscriptions that customers wind up paying long after they’ve stopped using them; and, the best part, every business, small or large, can leverage enterprise-level call recording and voice data efficiency at an affordable and low maintenance cost.

Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.

Edited by Kelly McGuire

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