Teleformix released version 4.0 of the ECHO Digital Recording Solution in both the standard license and ASP models. ECHO is a digital voice recording, quality monitoring and CRM platform with a browser-based user interface. Teleformix (News - Alert) offers a comprehensive range of competitively priced software solutions designed to manage business transaction challenges by optimizing performance and providing a rapid ROI.

 

ECHO is a browser-based digital, VoIP and screen capture recording solution designed to record, evaluate, monitor and archive all customer interactions. ECHO 4.0 addresses the security concerns of businesses and consumers with a completely encrypted file system, built-in firewall, PCI (News - Alert) compliance and full SSL support for both the browser-based front end and the complete suite of Web Services. ECHO ASP, while licensed as a service, also provides this enhanced level of security.

 

ECHO 4.0 features LDAP integration that allows for easy user creation while supporting the Single Sign-On requirements of organizations. Also included is a silent installer for the screen capture client. This silent installer makes center-wide implementation simpler and more secure, while reduced new windows allows users to maintain secure pop-up blocker settings.

 

The ECHO 4.0 includes a personal recorder that allows a user to record any call at any time. Depending on the user's settings, it is even possible to store the call in ECHO or emailed directly to the user. It is also possible to use the personal recorder on extensions that are part of an ECHO recording campaign as well as any other phone on the switch.  Moreover, ECHO 4.0 features enhanced online analytics that provide real-time data and metrics related to calls, agent evaluations and more. This graphic and analytic information can be viewed directly within the ECHO front end or exported for later review.

 

ECHO includes a broad spectrum of web services to provide a truly Service-Oriented Architecture allowing integration with any Web services-enabled platform. ECHO produces synchronized voice and screen recordings with 'over the shoulder' screen clarity and integrates seamlessly with Avaya (News - Alert) and Cisco telephony solutions. ECHO is available in an ASP model with CPE, providing full-feature call recording without the capital expenditure.