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IP Call Recording - ComputerTel, Obsidian Wireless Announce IP Call Recording Partnership
April 01, 2010

ComputerTel, Obsidian Wireless Announce IP Call Recording Partnership

By David Sims
TMCnet Contributing Editor

ComputerTel, providers of IP call recording and quality monitoring software, have announced a partnership with mobile call recording specialists Obsidian Wireless.

This new partnership is intended to create an integrated “in box” mobile voice recording product, ComputerTel officials say: “Unlike other call recording products, ComputerTel’s call recording system shares a core hardware platform with Obsidian’s technology, which means that the Obsidian Mobile Interface Gateway (News - Alert) simply plugs straight into the ComputerTel server, without the need for a separate interface.”

Chief Operating Officer of Obsidian Wireless, Dave Brown, said the companies’ two technologies are compatible and “form an integrated, combined product. But ComputerTel are not only a technology partner for us, they will also be acting as sales partner, to take Mobile Compliance Suite into new and existing client opportunities within their specialist fields.”

Last May, Kent, England’s ComputerTel were looking to Aurix, a company based in Worcestershire, to help them use phonetic audio search technology so that contact centers can record, monitor and perform speech analytics.

Philip Haynes, Managing Director of ComputerTel, said the addition of the Obsidian mobile recording “as an integrated module” of their recording product “allows us to provide complete cover of a company’s total recording requirements.”

Basically the Obsidian suite lets organizations in the financial services industry record mobile communications in a fully compliant manner, company officials say, “to ensure that users adhere to market regulations and also meet FSA, MiFID and BSI0008 standards.”

Many FSA-regulated organizations are already required to record all office-based communications as standard. However, in March 2008 the FSA deferred extending this regulation to mobile devices because the technology required was still in its early stages, and not fully established within the marketplace.

In January 2010, the FSA committed to a three month consultation process on mobile compliance, and it would seem highly likely that regulation will follow, Obsidian officials say.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Kelly McGuire

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