Cloud communications specialist Digerati Technologies added to its portfolio earlier this month by deploying a direct inward dialing (DID) service in more than 50 countries worldwide.
A number of wholesale VoIP and cloud providers have begun launching global DID services as enterprises and SMBs try to expand their business outside of their home country. Direct inward dialing enables companies to purchase local phone numbers in countries across the globe and then have those calls routed to their home network without the caller ever being the wiser.
DID service essentially eliminates the need for callers to dial extra numbers while giving the company the appearance of having a division in 50 countries, even if they only have one office here in the states.
Digerati says its service outperforms competing solutions by adding supplementary features, including auto-attendant functionality, teleconferencing and cloud PBX (News - Alert). The company said in a statement it has expanded its coverage to South America, Asia, Europe, the Middle East and North America.
"Providing global DID services is a good example of how a seamless combination of our global network with our cloud-based applications increases the value-proposition of our product line," said Arthur L. Smith, CEO of Digerati. "Businesses are looking for a one-stop-shop for cloud-based applications and global communication services, so it's important that we continue to enhance our coverage to serve customers in every region of the world. We are also paying particular attention to countries expected to experience a spike in demand, such as Brazil, who will be hosting the World Cup in 2014."
Digerati is following in the footsteps of Vitelity Communications (News - Alert), a Colorado-based VoIP provider that launched a global DID service in January. In the above interview at ITEXPO East 2012, TMC CEO Rich Tehrani (News - Alert) sat down Vitelity's VP of sales and marketing, Scott Navratil, to discuss the new service and get his thoughts on the VoIP market as a whole.
Edited by Braden Becker