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Telcentris Readies PBX Feature Set, Unveils Cloud Routing Solution��

TMCnews Featured Article

March 28, 2012

Telcentris Readies PBX Feature Set, Unveils Cloud Routing Solution��

By Paula Bernier, Executive Editor, TMC

In the world of unified communications, Telcentris (News - Alert) unifies the widest array of communications. And it’s now parlaying its consumer offer into a PBX feature set for business customers.

That’s the word from Cliff Rees (News - Alert), president of Telcentris, who spoke with TMCnet this week in Las Vegas.

Telcentris enables “truly universal communications” including fax, video, voice, chat, and links to sales force tools. Telcentris brands its offering VoxOx (News - Alert), which delivers what Rees said is “voice over anything over anything.”

“I don’t know of any other UC [solutions provider] that does all of these different modalities,” he said.

Telcentris sells through agents and via white-label arrangements with service providers like CLECs. It’s using the channel more in the U.S., and tier 1 and 2 service provider agreements more abroad, Rees explained.

To date, the VoxOx product has been a free consumer service akin to Skype or Google (News - Alert) offerings, Rees said. 

“It appeals to the younger crowd,” said Rees.

The business-focused version of VoxOx is now in alpha testing. Rees expects this to appeal to large telcos that are losing lots of international traffic to Skype (News - Alert).

In other recent news from Telcentris, the company this week announced the commercial availability of its Cloud Routing solution­­, which can be used to extend existing call center capacity – quickly scaling up and down as call volumes fluctuate – or to manage inbound call traffic.

“With cloud routing, a phone is all that’s necessary to create a virtual ‘call queue in the cloud’,” said Rees. “That, in combination with our short call service, which launched earlier this month, provides us with a unique value proposition for call centers.”

Edited by Jennifer Russell

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