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Reducing International Cell Phone Costs with DiVitas Mobile UC

TMCnews Featured Article


December 08, 2008

Reducing International Cell Phone Costs with DiVitas Mobile UC

By Richard Watson, Director of Product Management


In today’s global workplace, placing international cellular calls has become a standard part of a business professional’s day.
 
Whether an individual is calling internationally from his or her home, office or while traveling, calls can be the most expedient way to gain consensus and make decisions.
 
But depending on the situation, international cellular calls can also be enormously expensive. Further, the cost of an international call will vary based on where the call is initiated from and where the intended recipient is located. Because of this, it is difficult to assess the cost – until the bill arrives. But the thought of saving money by not placing international business calls is simply not an option.

 
There is a solution available that has proven to save organizations thousands of dollars on international cellular costs and it is not limiting the number of calls being placed. In this article, I will addresses how DiVitas Mobile UC will save companies money on their international calls – whether they are made from within the United Status or from outside the United States. In fact, so much so that the solution promises to pay for itself quickly through a rapid return on investment.
 
The numbers used in the scenarios below were taken from a large carrier’s published pricing. Because this carrier offers very aggressive and competitive pricing – comparing DiVitas (News - Alert) with other carriers will result in even greater savings. This information is not meant to indicate the competitiveness of the carrier. Rather, it is used throughout the remainder of this article to support our claim that in every case an international call made through DiVitas will be less expensive than calls made by the traditional approach. And in some cases international calls made through DiVitas will actually be free.
 
Scenario #1: Mobile call initiated from the United States to an international destination.
 
In business, expedience is the name of the game. Responding quickly to an associate, a customer or a partner takes priority over a professional’s physical location. It is not always possible to wait to return a call when one returns to the office. In this example, it is important to note that all cellular calls made from a mobile handset will be billed at international cellular call rates. Because this carrier offers aggressive pricing, their international cellular call rates are less than half the cost of a regular PSTN toll call.
 
Without DiVitas
 
From USA To:
Cost per minute
Typical cost for 5 hours a month
Cost per Year
Cost per year for 100 employees
Canada
0.19
$57
$684
$68,400
Europe
0.69
$207
$2,484
$248,400
South America
0.99
$297
$3,564
$356,400
Japan
0.69
$207
$2,484
$248,400
China
1.49
$447
$5,364
$536,400
India
1.49
$447
$5,364
$536,400
 
 
 
With DiVitas
 
DiVitas integrates with any IP-PBX (News - Alert), taking on all of the attributes and capabilities offered through that PBX. When placing or receiving a cellular call via the DiVitas Mobile UC handset, all calls are routed through the organization’s PBX, which avoids the high price levied by the wireless carrier. The cost of the international call will be based on the PBX-based calling rates negotiated with an organization’s carrier of choice. In this example we used the rates we negotiated with our carrier.
 
 
From USA To:
Cost per minute
Typical cost for 5 hours a month
Cost per Year
Cost for 100 Employees per Year
Savings per Year Using DiVitas
Canada
0.02
$6
$72
$7,200
$61,200
Europe
0.04
$12
$144
$14,400
$234,000
South America
0.17
$51
$612
$61,200
$295,200
Japan
0.06
$18
$216
$21,600
$226,800
China
0.15
$45
$540
$54,000
$482,400
India
0.25
$75
$900
$90,000
$446,400
 
 
Scenario #2: International WiFi (News - Alert) calls
 
DiVitas WiFi Is Free
 
Because there are no costs – mobile or otherwise - associated with calling over a WLAN, DiVitas always favors WiFi over cellular for managing calls whenever possible. To maintain a call connection, DiVitas will seamlessly roam to cellular only when quality WiFi is not available at the individual’s current location. Most organizations have WiFi access points installed throughout their campus, enabling international mobile calls to be made completely free of cellular charges. It is when the individual steps away from the organization’s campus that they will most likely roam to cellular. All calls made while in WiFi apply to this scenario including those made in the workplace, home office or a Hotspot.
 
Without DiVitas
 
From USA To:
Cost per minute
Typical cost for 5 hours a month
Cost per Year
Cost per year for 100 employees
Canada
0.19
$57
$684
$68,400
Europe
0.69
$207
$2,484
$248,400
South America
0.99
$297
$3,564
$356,400
Japan
0.69
$207
$2,484
$248,400
China
1.49
$447
$5,364
$536,400
India
1.49
$447
$5,364
$536,400
 
 
With DiVitas
 
From USA To:
Cost per minute
Typical cost for 5 hours a month
Cost per Year
Cost per year for 100 employees
Savings per Year Using DiVitas
Canada
$0
$0
$0
$0
$68,400
Europe
$0
$0
$0
$0
$248,400
South America
$0
$0
$0
$0
$356,400
Japan
$0
$0
$0
$0
$248,400
China
$0
$0
$0
$0
$536,400
India
$0
$0
$0
$0
$536,400
 
 
Scenario #3: Mobile calls initiated while traveling internationally
 
Cellular roaming charges make international business travel just that much more expensive but not placing business calls isn’t a reasonable solution. It is also not possible to always stay tethered to a landline so that incoming and outgoing calls can be made in a less expensive manner. The way to avoid high cellular charges while travelling internationally is to place calls over WiFi using a DiVitas Mobile UC handset. Although it is difficult to predict when and where WiFi will be made available when traveling internationally, there are two ways an individual can avoid roaming to Cellular:
 
• Find a WiFi Hotspot
• Create a WiFi Hotspot
 
Finding WiFi Hotspots
 
Business professionals can find WiFi hotspots in several locations while traveling – both domestically and internationally. Travelers will find WiFi hotspots in some airports and in public places such as coffee shops and book stores. Although some of these WiFi connections are private and require a password, many are public and do not. Some hotels offer WiFi in public areas, such as the lobby, that can easily be leveraged for free. Leveraging free WiFi hotspots enables calls to be made at zero cost to the calling party, significantly reducing cellular costs while traveling.
 
Creating a WiFi Hotspot
 
Anyone who has WiFi at home has essentially created their own personal WiFi Hotspot. Home WiFi can be both protected and unprotected based on the decision to enable security or not. Hotspots can be created anywhere there is access to a live Ethernet/Internet connection. It is easy to create a WiFi hotspot in any hotel room where the establishment offers in-room WiFi – either free or for a nominal charge. All that is needed is a portable Wireless Ethernet router and a live Ethernet cable. Simply plug the cable into the wireless router and proceed to make free mobile calls over WiFi. A laptop can simultaneously share the wireless router with a DiVitas Mobile UC Client, allowing the caller to participate in calls where a laptop computer is needed to display supportive information.
 
Without DiVitas
 
From: To: USA
Cost per minute
Typical cost for 5 hours a month
Cost per Year
Cost per year for 100 employees
Canada
0.49
$147
$1,764
$176,400
Europe
0.99
$297
$3,564
$356,400
South America
2.99
$897
$10,764
$1,076,400
Japan
1.99
$597
$7,164
$716,400
China
2.99
$897
$10,764
$1,076,400
India
2.99
$897
$10,764
$1,076,400
 
With DiVitas
 
From: To: USA
Cost per minute
Typical cost for 5 hours a month
Cost per Year
Cost per year for 100 employees
Savings per Year Using DiVitas
Canada
$0
$0
$0
$0
$176,400
Europe
$0
$0
$0
$0
$356,400
South America
$0
$0
$0
$0
$1,076,400
Japan
$0
$0
$0
$0
$716,400
China
$0
$0
$0
$0
$1,076,400
India
$0
$0
$0
$0
$1,076,400
 
 
Scenario #4: Outbound mobile calls initiated from within international locations
 
Professionals living outside the United States pay incredibly high cellular costs on outbound calls. But inbound calls are significantly less expensive -- and in some cases even free. Transparent Callback™ is a capability offered by DiVitas that lowers the cost of outbound cellular calls, making them equal to the cost of inbound calls. International travelers can take advantage of Transparent Callback while traveling on business as well. But it is important to note that in order to benefit from the lower incoming call rate (and avoid additional cellular roaming charges), the caller must have a SIM for the country in which the caller is currently located within and calling from.
 
Without DiVitas
 
From: To: USA
Cost per minute
Typical cost for 5 hours a month
Cost per Year
Cost per year for 100 employees
Canada
0.49
$147
$1,764
$176,400
Europe
0.99
$297
$3,564
$356,400
South America
2.99
$897
$10,764
$1,076,400
Japan
1.99
$597
$7,164
$716,400
China
2.99
$897
$10,764
$1,076,400
India
2.99
$897
$10,764
$1,076,400
 
With DiVitas
 
Note: The cost savings shown below assumes that the inbound rate of a call is 30% of the outbound rate of the same call. In many cases, such as India, inbound calls are no cost.
 
From: To: USA
Cost per minute
Typical cost for 5 hours a month
Cost per Year
Cost per year for 100 employees
Savings per Year Using DiVitas
Canada
$0.15
$44
$529
$52,920
$123,480
Europe
$0.30
$89
$1,069
$106,920
$249,480
South America
$0.90
$269
$3,229
$322,920
$753,480
Japan
$0.60
$179
$2,149
$214,920
$501,480
China
$0.90
$269
$3,229
$322,920
$753,480
India
$0.90
$269
$3,229
$322,920
$753,480
 
 
Summary
 
Organizations know that it can be very expensive to do business internationally but it is unavoidable for those who have a world-wide presence or are located outside the United States. With the exception of cellular costs, most international expenses are both predictable and controllable. Now with DiVitas Mobile UC, international cellular expenses are no longer the shocking end of month surprise or major drain on the budget they used to be. Furthermore, calls made through DiVitas are under the control of the organization’s IT department and not with the carrier. Doing international business will continue to be expensive but with DiVitas Mobile UC, it is now manageable, predictable and controllable.
 

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Richard Watson, Director of Product Management at DiVitas, writes the Unified Communications (News - Alert) Mobilized column for TMCnet. To read more of Richard's articles, please visit his columnist page.

Edited by Michael Dinan







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