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CosmoCom Delivers Healthcare Customer Care Remedies

TMCnews Featured Article


March 03, 2009

CosmoCom Delivers Healthcare Customer Care Remedies

By Brendan B. Read, Senior Contributing Editor


CosmoCom has delivered two new remedies to help healthcare providers cost-effectively improve their connection with patients: CosmoHealth and CosmoHealth ProActive, and in doing boost both healthcare quality including saving lives, and financial stability.

 
CosmoHealth is a unified customer communications application for large health care campuses, which typically encompass many unconnected large and small contact center operations whose requirements are well beyond the capabilities of basic PBX (News - Alert) and unified communication systems. With CosmoHealth, all of these diverse contact centers are consolidated into one unified platform, reducing costs and creating a consistent, unified patient experience that strengthens the bonds of trust between provider and patient and supports positive results.
 
CosmoCom (News - Alert) built CosmoHealth from experience with the industry and field-proven ability to address real problems in it.  The flagship customer for CosmoHealth is University of Kentucky Chandler Medical Center. The firm says the center is very satisfied with the solution in part because they have been able to consolidate so many applications on one platform while providing autonomy and privacy to each entity.

CosmoHealth ProActive is a patient care outreach system that uses predictive dialing. The firm says proactive patient care via database-driven outbound telephone calls has been proven to reduce the overall cost of care while improving patient outcomes. This application has become a specialty for CosmoCom, and its knowledge and experience are packaged into the CosmoHealth ProActive application.
 
CosmoCom brings to bear for CosmoHealth ProActive is high scalability to the thousands of agents and out-of-the-box support of location-independence for the agents via IP. This enables multiple sites, home agents, and even offshore agents, to work efficiently as a single virtual entity
 
The new solutions also help boost CosmoCom’s position in the healthcare market whose participants are looking for products that will help them keep customers, and patients, and hike care quality including preventing needless deaths and serious injuries while shrinking costs. The firm recently showcased them at Blue Cross Blue Shield Association 2009 Customer Contact Center & Claims Conference in Orlando, Florida.
 
“According to a recent study by the Joint Commission, the nation's most powerful hospital accrediting group, poor communication is the number one cause of death and serious injury in hospitals,” reports Ari Sonesh, CosmoCom's CEO and Chairman. “In addition to its preventive value, good communication fosters the harmonious, stress-free environment that is most conducive to quality patient care. With our Consolidation 2.0 value proposition [incorporated into CosmoHealth and Cosmo Health ProActive], healthcare providers can enjoy the benefits of improved communication while also reducing costs. That is the winning combination that everyone is looking for today.”
 
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Fixed Service Strategies for Mobile Network Operators, brought to you by Comverse (News - Alert).

Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.

Edited by Michelle Robart







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