TMCnews Featured Article

VoiceNation, the country’s leading provider of voicemail, virtual PBX (News - Alert) and disaster recovery solutions, conducted a survey on thousands of small-to-medium sized companies regarding their business continuity plan for voice communication. The results showed dramatic absence in disaster recovery preparation.

 

'Companies with a suddenly dispersed work force can continue to operate effectively with good communication planning,' Jay Reeder, CEO of VoiceNation said. 'Businesses can keep their employees informed as a crisis unfolds, maintain communications with customers and even continue to process orders with automated answering services and planning for remote communications--whether their employees are confined at home or quickly relocated. The good news is businesses can protect their bottom lines with careful planning today.'

 

VoiceNation conducted this survey on more than 10,000 companies across the United States, in industries including manufacturing, shipping, electronics, general contracting, real estate and more. The survey found that while 100 percent of companies agreed that there was a critical need for some sort of emergency plan if they lost their voice communication platform; only 38 percent of these businesses actually had some sort of plan in place.

 

The U.S. Department of Homeland Security reports that only 60 percent of small businesses reopen after a disaster as destructive as the earthquake in Haiti or Hurricane Katrina. Calls to a business caught in the middle of a disaster would get only dead air or the same static message repeated. Orders would go unfulfilled with distribution channels being completely closed off and employees would have no way of contacting their employers or customers.

 

Any company lacking a reliable business continuity plan runs the risk of financial ruin in the face of a disaster. Live answering service can be a big asset to disaster recovery allowing companies to disperse critical information to both employees and customers.

 

VoiceNation offers disaster recovery solutions for businesses facing these dilemmas in the form of toll free emergency hotlines for employee and vendor information all the way through a redundant emergency virtual PBX that mirrors existing on-premise equipment. In February 2009, government agencies like FEMA and The U.S. Coast Guard adopted VoiceNation’s virtual telephony solutions, IP-PBX.

 

Through VoiceNation, employees can stay connected to their office as long as they have access to some sort of phone or cell phone. By dialing a specified number they can access their entire voice network, voicemail service, and live operators that tell them where to go and explain the corporate emergency plan in place.