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Sytel Partners with Wind Telecom

TMCnews Featured Article


April 06, 2010

Sytel Partners with Wind Telecom

By Anil Sharma, TMCnet Contributor


Sytel Limited has signed a contract with Wind Telecom S.A. to become an integration partner in Poland and Central Europe.

"We are delighted to bring Sytel's full contact center product range to Central Europe with one of the leading lights in the Polish contact center industry," said Michael McKinlay, CEO, Sytel in a statement.

McKinlay said Wind Telecom's (News - Alert) considerable expertise in the field and 24/7 Polish support will prove very attractive to potential customers throughout the region, whether hosted or premise based.


He said they were a natural choice for the company as they share the company's commitment to innovation, solid technical ability and top-class service.

Sytel Limited delivers secure, resilient IP telephony and media infrastructure software for carriers, enterprises and hosted contact centre providers, connecting and managing calls and media sessions, without boundary.

Company officials said that Sytel solutions provide high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony and other media types in over 40 countries.

"With this partnership, we can not only offer state-of-the-art multimedia contact center software, but we can combine that with local expertise and first class service. We believe this is a rare and valuable combination for Central Europe," said Pawel Olech, president of Wind Telecom.

"Our several recent contracts bear that out, bringing our total installed Sytel seats to well over 1,000, and we are currently progressing 2,000 more across a variety of sectors, including banking, insurance, telemarketing and hosting," said Olech.

Back in October, Sytel Limited announced it launched an initiative to protect call center operations from falling foul of Ofcom's new proposals to increase fines for non-compliance with its outbound dialing rules to £2million.

Ofcom is the communications regulator in the UK responsible for the setting and policing of outbound dialing rules.


Anil Sharma is a contributing editor for TMCnet. To read more of Anil's articles, please visit his columnist page.

Edited by Alice Straight







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