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IP Telephony: PaloSanto Solutions CEO Discusses Open Source Innovation

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December 03, 2010

IP Telephony: PaloSanto Solutions CEO Discusses Open Source Innovation

By Stefania Viscusi, Assignment Desk Editor

Ecuador-based PaloSanto Solutions is a provider of IT services for the Latin-American and international marketplace.

The company’s solutions includes a 24/7 Support, Training, Consulting, IT Consulting, Software development, and more.

I recently caught up with Edgar Landivar, CEO of PaloSanto Solutions to find out more about the company, their Elastix (News - Alert) solution, what they offer for the Open Source market and to get a sneak peak at their latest developments.

Our exchange follows.

Can you tell us a little about PaloSanto Solutions the company and the market(s) you cater to?

PaloSanto Solutions was an idea born in the late 90's. The company was originally founded in the United States where we worked as consultants for other companies in the Bay Area of San Francisco. However, in 2000, the company moved its operations to Ecuador where it now has operations in its main cities and also throughout 40 distributors around Latin-America and other parts of the globe.

From the beginning the business model has been well defined and turns around open source. Hence our slogan: “open source innovation".

Our market is focused mainly in IT services and includes a wide range of them: 24/7 Support, Training, Consulting, IT Consulting, Software development, among others.

What are your thoughts on Open Source (News - Alert) and how is your company positioned to deliver open source for users?

Our company was born with that inclination. Since the beginning we saw open source projects as a different way of doing business. The important thing is that as “PaloSanto Solutions” we’ve had many years of experience to understand and evolve on this trend and have accumulated extensive experience and work culture along this path.

We also believe that open source is a vehicle to make and distribute innovation; in that sense our work is not only limited to attend a technological need for a client, our work extends to the point where it can create a tailored solution to the client, one which maybe didn't even exist before. In fact, that way of thinking is what led us to create Elastix.

Other IT companies who provide solutions have recently turned to open source, our difference with them is that we are not learning the business; we have done this for ever.

Your "Elastix" product offers IP telephony solutions for companies of all sizes. Can you talk about the technology it uses and how the solution works?

Elastix is actually a Unified Communications (News - Alert) Server; in addition to IP Telephony, it integrates every other massive communications technology available such as telephony, e-mail, fax, IM, collaboration, among others.

For each technology, we rely on stable open source products; such as Asterisk (News - Alert), which provides the core-features for IP telephony. Our job is to package all these technologies to provide a friendly interface and integrated management.

At the end, the user sees an all-in-one product that is stable and easy to use.

How does PaloSanto Solutions work with Sangoma?

Sangoma is continuously, supporting our initiatives on Elastix. For example, we recently had Sangoma as a sponsor of a global event called elastixWorld 2010. As part of the event, we had the opportunity to talk with important members of the company about the future of the project and how Sangoma can continue collaborating with Elastix. Sangoma is undoubtedly an important ally; you will continue seeing a close relationship between both companies in the future.

Do you have any new ideas in the works you can preview for us?

Yes, we are constantly working on new ideas. As a preview of “what's next” in the short term, before the end of this year we will launch two important features: a security module for Elastix that looks very interesting, and a package of improvements to our call center software, most of them suggested by the community. Regarding the security module, it is basically a tool that allows administrators to take preventive safety measures before exposing the PBX to the network.

Furthermore, next year on the first days of February, we will launch the first version of what we have called “Elastix Web Services” which will allow third-party applications to connect remotely to Elastix. This is part of our plan to encourage third-party developers to create more applications capable of working with Elastix.

What are your predictions for Open Source in 2011?

I could sum up by saying, “2011 will definitely be easier to sell open source.”

Open source applications are becoming more robust and stable. Much of the open source technology is attracting interest from large technology companies around the world, the purchase of Sun Microsystems (News - Alert) by Oracle is just one example of this, and these initiatives are contagious.

I see that in 2011 this open source tendency will become an important part of the portfolio of solutions offered by major IT suppliers. On the other hand, software consumers will be much more aware of the business model around open source and will disprove many of the "myths" that are still unfounded.

Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.

Edited by Stefania Viscusi

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