Global Wireless Solutions(GWS), a provider of data collection and analysis, performance monitoring, benchmarking and network planning solutions for the wireless industry, has announced the release of a new iPhone (News - Alert) coverage application called ‘TroubleSpots’.

 

TroubleSpots is a free application and is available worldwide on Apple's (News - Alert) iTunes AppStore. It enables i-phone users to report poor wireless network coverage, dropped calls, failed call attempts, failed data service in real time to GWS and then convey the information to mobile operators.

 

The information provided by GWS will help mobile operators to take necessary steps to meet customers need and also to optimize performance of voice and data networks used by millions of mobile customers worldwide.

 

Paul Carter, president of GWS said, "iPhone applications for finding Wi-Fi hotspots or tracking signal strength are common, but until now there has been nothing that can help mobile users report problems with the wireless network."

 

"TroubleSpots' purpose is twofold: to empower iPhone users when they are faced with connectivity issues and to provide data that is valuable for mobile operators, enabling them to continually improve their network capabilities," said Carter.

 

iPhone users can utilise this application to view about the incidents they have reported and see if other users have reported about the same trouble spots. GWS aggregates data about all the events reported by iPhone users and provide information about where network performance improvements are warranted.

 

"GWS's TroubleSpots will enable mobile operators to partner with their customers to ensure that consumers receive the service they desire," Carter added. "These real-world user experiences with mobile networks, as reported via TroubleSpots, will be extremely valuable as mobile operators enhance their networks to support richer voice and data services."

 

Headquartered in Dulles, Va, Global Wireless Solutions offers a full range of qualified, experienced and conscientious engineering capabilities in support of current and emerging voice and data wireless technologies including WCDMA UMTS/HSDPA, 1xRTT & 1xEVDO CDMA, iDEN, GSM, GPRS & EDGE.