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IP PBX Benefits Can't Be Ignored

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IP PBX Benefits Can't Be Ignored

December 01, 2016
By Susan J. Campbell
TMCnet Contributing Editor

The small business has many of the same needs as the enterprise – the ability to communicate effectively with customers, employees and colleagues is included in that list. But the small business lacks the access to resources the enterprise takes for granted and therefore not all needs are as easily met. That doesn’t have to be the case with communication, as access to IP PBX and the VoIP connection offers enterprise capabilities at a small business price.

Voice over Internet Protocol, or VoIP, allows you to make voice calls over high-speed Internet connections, ditching the traditional (and expensive) landline. The hardware costs typically associated with the landline are removed and users have access to extras that would have broken the budget without VoIP, such as auto attendant, call screening, hold music and more.

The perks associated with using IP PBX (News - Alert) don’t have to stop there, as highlighted in a recent Gazette piece. As you likely already know, the calling you want to complete domestically is free with VoIP. When those calls need to be completed internationally, the rates are far below those typically offered with the traditional landline. Phone (News - Alert) numbers can follow you as you can easily forward the number to a desk phone or mobile phone, ensuring the professionalism you want to project is protected at all times.

As VoIP via the IP PBX is accessible online, you can also access things like voicemail through your online connection. If you need to play, delete, forward or even email your voicemail, you can easily do so. When the need to connect with others in different locations arises, you can launch conference calls with the ability to sync calendars, share attachments and more. Plus, the way you manage calls doesn’t have to change and the quality you expect is there, supported by your high-speed Internet connection.

Even with these great benefits available with VoIP, you still have to be careful of the cybersecurity threats that can exist in this environment. VoIP fraud can quickly become an issue, especially if you’re not monitoring your connection and your usage. To that end, also ensure the provider you select has the right mechanisms in place to thwart the incidence of exposure to incessant hacking. Those who demonstrate the best approach to security measures, according to this Read It Quik report, will dominate the industry and enjoy the rewards in a market set for considerable growth.

Edited by Alicia Young

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