Voice over Internet protocol (VoIP) hasn't come without some controversy; with long-distance firms concerned about losses and Internet service providers (ISPs) concerned about bandwidth use growth, VoIP was a tool welcomed by some and reviled by others. That mix of feelings pervades much of the communications field, and VoIP-Pal is ready to help telecom firms and the like navigate this minefield of emotion with the power of diversification.

VoIP-Pal acquired Digifonica just two years ago, and with its help and current patents put together an impressive suite of tools geared toward better connections. Now, VoIP-Pal has a slate of tools working on fronts from Lawful Intercept to Enhanced 911 to Routing, Billing and Rating (RBR) systems and beyond. The RBR tools are particularly welcome for service providers who want to provide subscriber management functions, moving clients from one network to another even in the middle of a call. Meanwhile, Enhanced 911 tools allow better tracking of caller locations in the midst of a 911 call, providing better safety and security for users.

These tools may be especially helpful following a 2013 ruling from the EU Court of Justice. Said court found in favor of an Austrian law student who found Facebook uncomfortably cavalier about transferring data overseas without considering privacy. The standard “Safe Harbor” agreement was cited in response, reports note, but the court declared the agreement invalid, agreeing that “the law and practice of the United States do not offer sufficient protection against surveillance by the public authorities of the data transferred to that country.” That leaves a lot of uncertainty for tech firms.

While subscription agreements may impact this decision and make it a little less onerous for tech firms, assuming such could be a mistake. So companies may have to remove some services and replace these with others to maintain and expand profitability. That's where VoIP-Pal can come in, part of a market expected to reach $130 billion by 2020.

It's easy to say here that the government is overreaching, and that if the Austrian law student didn't like how his data was handled, he could have stopped using the Facebook (News - Alert) service. But regardless of the stance on government intervention, one more general conclusion can be easily reached: diversification is still important to business. While not every firm might be able to solve its potential problems by offering VoIP access or improving the identification capabilities posed by 911, having more than one product line to offer is more likely to produce better results for the business. VoIP-Pal, meanwhile, is offering up such a variety of tools that businesses can easily expand a product line to include at least one new tool. That could make all the difference if European business is suddenly lost to a court case or the like.

VoIP-Pal may not have the solution for an intrusive government, but it may have the solution for sagging profits. The key is diversification, and offering multiple product lines improves the chances of weathering a court case that doesn't end well, or a similar disaster.