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Smart Choice Communications (SCC) is a full-service ISP, Cloud PBX, SIP, Infrastructure Management, and worldwide Smart Hands services provider. The company announced this week that TMC’s (News - Alert) INTERNET TELEPHONY also thinks it is a “smart choice” for customers looking for hosted VoIP solutions—it has just been named   an INTERNET TELEPHONY Hosted VoIP Excellence Award winner for 2016.

SCC is excited to have received this recognition from TMC, because it validates everything it’s been working toward. “Smart Choice is proud and honored to be awarded the 2016 Internet Telephony (News - Alert) Hosted VoIP Excellence Award for our Smart PBX solution,” stated Jarrett Wolfe, Partner at SCC. “Along with our continued dedication to offering the most reliable hosted voice solutions, we want to ensure that each business is equipped with the necessary tools to successfully achieve their business goals.”

What sets SCC’s solution apart from the competition is that it gives customers the ability to fully customize their Smart PBX (News - Alert) features to meet their exact business needs, instead of forcing the typical “take it or leave it” packages on them that are offered by competitors. Additionally, users can easily manage their Smart PBX features online using SCC’s Web portal, OmniVoice. The system also offers some standard Smart PBX features such as SmartRing, Softphones and Voicemail to Email. This gives users added mobility and flexibility, which are much sought-after benefits when it comes to PBX. SCC also offers Call Recording, Call Queue Analytics and Web Receptionist, which all allow users to control and manage their call data directly within the portal as needed.

One of the best parts of this solution is that customers aren’t abandoned after buying. Managing systems like this can be troublesome, so SCC is sure to have constant surveillance. SCC Technicians work with customers through each step in order to provide professional and personalized service for each customer. After installation is complete, SCC Certified project managers and engineers consistently work to add and upgrade features for customer convenience. Best of all, these managers and engineers are available 24x7x365 to offer full support.

That level of customer support means that users can actually enjoy the benefits of the Smart PBX, without having to constantly worry. SCC offers an advanced call routing system, but without the headaches that often come with it.

Continuing the theme of convenience, the Smart PBX can be run over TI, cable, EoC and fiber lines. This provides much more functionality and enhancements than a traditional PBX, but at a fraction of the cost. Meanwhile, as a cloud system, the PBX resides offsite, which saves customers the expenses associated with buying and upgrading telecom system hardware. It also eliminates costly maintenance contracts. Everyone likes to save money, and doing so without dooming your business to struggle with a complex system is a win for all.