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Etiquette is Different with IP Phones

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Etiquette is Different with IP Phones

December 22, 2016

  By Steve Anderson, Contributing Writer

Most of us approve of having access to Internet protocol (IP) phones and conferencing tools these days. These systems give us access to at least a reasonable facsimile of face-to-face communication without the huge expense. Yet even with all these advantages, there are ways conferencing and IP phone use can go wrong, and some simple points of etiquette can address these, making for the best conference possible.

First, check equipment and surroundings going in. Make sure the backdrop is appropriate for a conference, and try out the equipment to make sure all the settings are correct and the equipment itself is in working order. Even something as simple as calling someone else on the IP phone or setting up a one-on-one conference can make the difference between a smooth call and one that fails miserably.  Don't forget to dress appropriately and have the needed content ready to go for that professional, polished look.

Then, while on the call itself, be sure to pay attention; this is especially important during video calling, as everyone can see you anyway. Focus on not being a distraction to others, and make sure your voice carries sufficiently to be heard. Even when you've checked the equipment going in, sometimes the speakers on the other end aren't quite up to the task. It's easy to be too loud, but a little too loud is commonly better than a too quiet. Remember to use eye contact where appropriate as a means to establish a personal connection and get more out of a conference.

That's plenty to remember, and going in with the right hardware can take a lot of the guesswork out of the equation. Yealink (News - Alert) offers a lineup of tools that will prove to be real heavy-hitters on this front, ranging from a slate of IP phones with different options to conferencing tools.

Conferencing's value has been known for some time now, but it has to be executed reasonably well to actually derive any of that value. The approximate face-to-face communication can be a great help, if it's not squandered on faulty equipment and a slipshod performance. While certainly not everyone can afford top-of-the-line hardware, there's a difference between less-than-perfect and not-even-trying that comes through loud and clear on a conference. The more effort put into making a call go just so, the more likely that effort will be picked up on and the impact of the call's content can be felt.

Conferencing delivers a lot of value, but how the conference is presented can make or break the call. With the right IP phones and a little advance planning, the best chance at the best value is on hand.

Edited by Alicia Young
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