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While eager and enthusiastic customer service agents serve as a strong foundation for a successful customer service center, communications systems are the keystone. From sales and marketing to the c-suite it’s important to take advantage of the mass of innovation taking place, and choose communications tools wisely. And, in our real time world, the IP phone isn’t going anywhere, but the VoIP and real time communications tools of today are empowering a new era of communications and collaboration.

This week, real time communications platform powerhouse GENBAND (News - Alert) announced Grandstream IP voice solutions are now certified with the GENBAND real time communications portfolio. Now, service providers and enterprises can take advantage of tip of the spear development, utilizing GENBAND’s Application Server to deploy Grandstream’s VoIP solutions.

“At Grandstream, we believe that every business should have the tools to succeed, and we are excited to partner with GENBAND on that mission,” said David Li (News - Alert), CEO of Grandstream. “GENBAND’s world-class communications platform makes it easier for large enterprises and service providers around the world to deliver state-of-the-art communications to end users in a way that is easier yet more powerful than ever before – which is something we strive to accomplish every day. We are thrilled to partner with GENBAND to allow their customers to extract even more value from their GENBAND platforms by pairing it with our award-winning VoIP solutions.”

Included in the list of certified Grandstream offerings are the GXP series of IP phones, GXV series of IP Video Phones for Android (News - Alert), DP series of DECT cordless IP phones, HT series of Analog Telephone Adapters (ATAs) and the GXW series of VoIP gateways. All of the above will work seamlessly with the GENBAND Session Border Controller for security and to anchor media.

In receiving certification, Grandstream and GENBAND bring together two industry leaders in providing communications solutions – from WebRTC to IP phones, the pairing spans a wide spectrum of future-forward and feature-rich solutions.