Evolve IP (News - Alert), often called The Cloud Strategy Company, announced yesterday that it has acquired Mtel, a cloud communications firm based in the Netherlands. This is a big move for Evolve IP, as it contributes to the company’s ongoing growth strategy. Acquiring Mtel has effectively increased Evolve IP’s presence in Europe, expanding its reach and making it an even bigger force to be reckoned with.
Mtel is a strategic acquisition for more reasons than simply location, though. Since its inception in 1999, Mtel has been working to provide best-of-breed cloud communications solutions such as contact center, IP phone systems, and business collaboration tools. The company offers a complete portfolio of smart ICT/telephone services for managing and monitoring the customer contact center. These services are provided in a Software-as-a-Service (SaaS (News - Alert)) model, which easily integrates with a customer’s existing ICT infrastructure. Additionally, the integrated approach puts your customer first, which ultimately helps companies to achieve the maximum return from each interaction, regardless of the point of contact; this can include in the contact centre, at the office, at another branch on the road, via the telephone, email or chat.
Mtel’s tailored contact center solutions and custom integrations align nicely with Evolve IP’s goals to meet the unique needs of a customer’s business. Not only that, but acquiring Mtel will give Evolve IP a physical presence in Europe along with several new data centers. The fact that Mtel is native to the area means that Evolve IP will also have a number of on-continent technical, support, development and sales and marketing personnel to back the region's growth.
Michiel van Dis, Chief Executive Officer of Mtel, expressed excitement to be joining forces with Evolve IP, saying, “We are very happy to be joining Evolve IP and excited to have new opportunities to expand the company's presence in the region…Europe is ramping up quickly in the adoption of cloud communications services. Our shared focus on delivering custom solutions, coupled with our combined capabilities for developing new intellectual property, will allow businesses in Europe to quickly adopt best-of-breed contact center and hosted telephony services.”
Edited by Maurice Nagle