Telefonica Picks JDSU's HomePM to Monitor Service Assurance of Its IPTV Infrastructure

JDSU (News - Alert), a global provider of test and measurement solutions, optical products and advanced optical technologies, announced that Spain's Telefónica has deployed JDSU's Home Performance Management (PM) solution to monitor service issues for its Internet Protocol Television (IPTV (News - Alert)) content and on-demand services.

The JDSU solution is significant for Telefónica that operates Spain's leading IPTV service, Imagenio, offering standard and high-definition programming to nearly 800,000 customers.

JDSU’s Home PM solution helped Telefónica achieve operating expense reductions in three months, delivering a return on its investment within a year.

Leveraging JDSU's Home PM centralized solution, Telefonica (News - Alert) will be able to ensure remote visibility into Imagenio IPTV home networks in Spain. JDSU’s non-intrusive software will report on customer quality of service issues and to dispatch information in near real time to technicians.

“JDSU's HomePM provides us with a quality solution that will allow us to improve the quality of the IPTV service we provide to our customers,” said Enrique Blanco, executive vice president of Operations and Planning at Telefónica, in a statement. “JDSU's high quality test and measurement solution will also provide us with a significant reduction on our operating costs.”

The JDSU HomePM solution’s standards-based tool automatically identifies and demarks problems between the service delivery platforms, core and access networks, and the home network. It reduces customer service call volume and improves troubleshooting efficiency by simplifying diagnostics and identifying the issue the first time.

“JDSU offers a highly accurate, cost-effective software solution for monitoring broadband networks with robust services like IPTV,” said David Heard, president of JDSU's Communications Test and Measurement business segment.

Recently, telecom major Saudi Telecom (STC), selected JDSU for IPTV monitoring solution. The solution, which was selected after evaluating a number of competitive bids, is expected to give STC the visibility to proactively detect and resolve IPTV service and network quality issues.