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The latest news from the IVR Online Community. Sponsored by Plum Voice. Powered by TMCnet.
Customers today are not uninformed wall flowers who just accept the status quo. With all the resources available at their fingertips, they are armed with a wide range of knowledge, and this knowledge is empowering. Though, as knowledge increases, so do product and service expectations.
When it comes to communications firms, one of the top priorities possible is to become what's known as a RespOrg, or a Responsible Organization, with the Federal Communications Commission (FCC). There are slew of important benefits involved in becoming a RespOrg, and a lot of potential to do damage as one, so it's worth looking at further to see what these organizations are as well as what they can do. Having recently gained status as a RespOrg, IVR expert PlumVoice offered a bit of commentary on the RespOrg concept in a blog.
Bell Lawyers, a major law firm in Western Sydney, has chosen BigHand Voice Productivity technology. The most up-to-date technology from BigHand is responsible for the considerable boost in document output at Bell Lawyers.
In a recent Plum Voice blog, the IVR expert suggests that IVR technology is slowly but surely infiltrating the customer service niche. When this technology first hit the scene, it was primarily used in call centers as an auto-attendant and later as a customer service representative, but now, it could be breaking its way into the customer service scene, the company suggests.
Interactive Voice Response (IVR) is picking up steam in the business world at a pace that has surprised most tech experts. More and more companies are turning to IVR for some kind of implementation when it comes to their contact centers. PayU India is just the latest company to adopt IVR tech. This particular implementation is in PayU's new online payment center, which will allow enterprises to take payments from their customers using a telephone.
IVR technology is rapidly evolving. That's why industry leader Plum Voice is always abreast of new developments in the tech industry that influence the direction and deployment of IVR. Plum creates and administers IVR apps designed to operate with application programming interfaces (APIs) such as those provided by tech giants such as Google.
Remember the day when the revelation of pausing TV happened? In reality, this was really just the DVR device recording live TV in real-time onto a separate storage device, but it sure came in handy when we wanted to catch that important speech, football pass or result in our favorite variety show when we couldn't make it. Now, LG Electronics is upping the ante to take the leisure of watching good old TV to new, interactive heights with the help of enhanced speech recognition software.
Sportech PLC, a global operator and supplier of football and horse racing pools betting, operating in over 30 countries, reportedly acquired eBet Online Inc for a whopping $12.6 million. Already a key player in the North American online and mobile betting technologies and services space, Sportech expects to gain even greater market leverage in the US horse racing through this opportunity.