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Feature Articles

Plum’s VoiceXML IVR software and solutions offer unparalleled price/performance. Plum customers are benefiting from technology created from the collective R&D of America’s leading telecommunications and technology companies. The result is mature, highly reliable IVR software solutions at a fraction of the cost of comparable proprietary solutions.

IVR Technology Group, a provider of phone automation services to enhance customer conversations, drive sales and lower costs, released iCall, a feature rich streamlined approach to automated outbound call processing.

In a recent Twitter survey, How Can Customer Service Better Serve You? Nuance, a provider of speech and customer interaction solutions, finds that consumers are frequently in contact with customer care - both proactively and reactively.

Voice over Internet Protocol (VoIP) is a technology that came into popular use in 2004 in tandem with the widespread availability of high-speed Internet. VoIP enables voice communications to be transferred over the Internet, as opposed to over the Public Switched Telephone Network (PTSN).

With voice over Internet protocol (VoIP) emerging as the soon-to-be successor to the public switched telephone network (PSTN), it's a good time to familiarize everyone with its beginnings.

Celebrity Cruises has signed a fleet-wide contract OnboarD and has selected IssuTrax Facilities Maintenance Management system to provide the highest level of service within the industry when addressing guest related matters.

Interactive voice response (IVR) systems rely heavily on text to speech (TTS) engines to convert text characters into audible human speech (or at least human-like speech).

Authentidate Holding, a provider of secure health information exchange, workflow management services and telehealth solutions, has been selected by the Department of Veteran Affairs (VA) as a supplier for its Telehealth Program.