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It’s impossible to forecast the direction of technology. When everyone thought mass hard-drive storage was the next trend, it moved to the cloud. When everyone dismissed the original tablets (circa the 2002 Windows XP Tablet PC) they made a huge return in the form of the iPad. And who could have predicted the impact that Google Docs has had on the Microsoft Office dynasty?

A recent research from ITU finds that people living in Least Developed Countries (LDC) are benefiting from a ‘mobile cellular miracle,’ which arises due to access to voice and data connectivity.

Welcome to TMCnet's IVR Week in Review for the week of May 16 to 20, 2011. For those of us in the northeast, we sloshed through a wet, gloomy week weather-wise, but on the IVR front, things were much brighter. Two noteworthy products hit the market this week along with IVR educational opportunities and research findings, all good things as companies continue to endeavor to provide better and better customer service while keeping business costs in check.

Provider of personal wireless technology CSR has announced wide-ranging platform support for the freshly-ratified HFP 1.6 Bluetooth profile which includes Wideband Speech - commonly known as High Definition (HD) voice.

Voxeo, a Cloud communications company, announced their developer platform for SMS applications called SMSified.

Acclaim Telecom Services, an IVR application development and IVR hosting solutions company, can extend life maintenance for IQ-Talk based IVR systems through Convergys/InterVoice. Customers with currently installed InterVoice legacy IVR systems may extend their sizable investments well beyond the manufacturers planned end of support date, said James Davis, president of Acclaim, in a recent press release.

The technology related to voice and speech has evolved to the point that it is not only used for self-service portals for commercial and non-profit organizations throughout the world, it is also used by military and police intelligence agencies.

Acapela Group has designed a specific Software Development Toolkit with Acapela TTS for Android that will enable the Android devices to now speak volumes. With the help of the easy to use and intuitive Java API, there are already 25 languages and 51 pleasant voices ready to give the say to Android apps through a few lines of codes.