The latest news from the IVR Global Online Community. Sponsored by Voxeo. Powered by TMCnet.

Feature Articles

Interactivation, a New York City-based media company, has launched InteractiveXML, described by company officials as “a free Web-based interactive video scripting toolkit, which allows Web developers to quickly build video applications that can interact with consumers' clicks, touch, text and voice.” The company also provides free creative, scripting and deployment support to anyone developing hyperinteractive videos, company officials added, saying that InteractiveXML has been integrated with Lumenvox's voice technology for through-the-browser voice recognition and Voxeo for telephony and IM applications.

Voice Mobility International, Inc. is a Vancouver-based developer and provider of carrier and enterprise messaging solutions. The company recently announced that BGK Corporate Strategies Inc. has been retained to assist in executing its acquisition strategy.

To help push innovation in this field, Google recently acquired Phonetic Arts, a UK-based synthetic speech startup, according to a recent company blog. The acquisition should help the search engine giant enhance its Google Translate platform as well as build text-to-speech functionality into other products, including its Android mobile operating system.

The Stony Brook University Medical Center in Stony Brook, N.Y., has chosen Amcom Software Inc.'s Mobile Connect for its pager replacement and smartphone messaging system. Amazon Software connects people to each other and to the data they need.

What's really behind the growth in cloud computing? According to Jake Sorofman, CMO at rPath, the cloud's power is its agility and responsiveness, which removes the bottleneck between lines of business and IT.

Crosscheck Networks announced the immediate availability of SOAPSonar 6.0 and notes that this move has established a new benchmark in enterprise-class SOAP-, XML- and REST-based services testing in the cloud.

IVR systems are ubiquitous in the world of customer service but up until now those employing were relying primarily on customer response to address any technical issues within their platform. But now there is an alternative. Pronexus which is known for its robust line of IVR management tools has released a new utility designed to monitor and report any technical malfunctions that could be occurring on a customer service IVR platform. This will allow users to quickly identify and address problems and eliminate customer bottle necks.

Nuance Communications' T9 Trace continuous touch input is now shipping on the Samsung Wave II, Samsung's latest device running on its bada 1.2 smartphone platform featuring a 3.7 inch touchscreen display.