Voxeo Corporation announced today that Technology Marketing Corporation (TMC (News - Alert)) has named it a recipient of the Customer Interaction Solutions 2008 Speech Technology Excellence Award for Voxeo Prophecy. Customer Interaction Solutions magazine has been the leading publication in CRM, call centers and teleservices since 1982™.
Voxeo’s (News - Alert) Prophecy IVR Platform and Hosting Services make it easy for companies to build and deploy innovative speech applications. The solution offers built-in English automatic speech recognition (ASR) and speech synthesis (TTS) as well as support for leading third party speech engines. The on-premise platform and on-demand hosting services include Designer, Voxeo’s Visio-like, Web-based rapid development tool that walks users through simple steps to create any VoiceXML (News - Alert) IVR or VoIP application without writing a single line of code. Prophecy also includes three comprehensive, open-source applications: auto attendant, voicemail and conferencing.
Customer Interaction Solutions has been covering call center technology for over two decades and has seen the progression of Interactive Voice Response, primitive predictive dialers and recording systems, full CTI (News - Alert) integration and IP-PBXs with remote VoIP call center agents. The 2008 Speech Technology Excellence Awards program recognizes companies who have made significant contributions to improving speech applications for their clients.
“Voxeo Prophecy has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “Voxeo has demonstrated to the editors of Customer Interaction Solutions that its product is innovative and a leader in the speech technology industry.”
The Speech Technology Excellence Award is published in the August 2008 issue of Customer Interaction Solutions magazine.
Voxeo makes voice applications easy to build and deploy. The company’s common sense approach isn’t rocket science: Offer a great platform. Make it exceptionally easy for people to try, buy and use. Provide amazing support. The approach has made Voxeo a leading choice among developers and the answer for companies who believe that a powerful solution can be simple and affordable. More than 30,000 developers and enterprise customers - including half of the Fortune 100 - use Voxeo’s Prophecy Platform and Hosting to deliver innovative IVR, VoIP, outbound notification, unified communications and a new generation of SIP-powered solutions. Anyone can immediately download the Prophecy Platform or sign up to use Voxeo’s hosted developer portal for free at www.voxeo.com/free.
Voxeo is an employee-owned company with headquarters in Orlando, London, and Beijing. The company’s Prophecy Platform has been downloaded more than 25,000 times since its launch in 2006 and its standards-based IVR hosting platform is the largest in the world and the only one backed by a 100% uptime guarantee. For more information visit www.voxeo.com or call +1 (407) 418-1800 or +44 (0) 20 7887 6085 in the UK and Europe.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast (News - Alert)*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. In addition, TMC produces INTERNET TELPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. (*Quantcast is an independent Web site that monitors U.S. Web traffic). For more information about TMC, visit www.tmcnet.com.
For more information about TMC, visit www.tmcnet.com.
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Edited by Greg Galitzine