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IVR Feature Articles

February 03, 2009

More than Half of the Top 25 Call Centers Depend on TARGUSinfo



By Shireen Dee, TMCnet Contributor


TARGUSinfo, a provider of On-Demand Insight and solutions to help with verification, unique identification, scoring and location, recently announced that an increased number of outsourced call centers are using the company’s solutions to improve their customer base. The company also added that it is currently catering to approximately 15 of the top 25 call centers and Interactive Voice Response (IVR) service bureaus in the country.

 
The company creates applications that help Web-based marketers, retailers, communication service providers, call-center operators, and other enterprises to improve on their service quality and enhance their marketing strategy. The company is based in Vienna.
 
"The depth of our partnerships with such recognized leaders in outsourced communications and marketing services speaks strongly to our ability to help our clients increase efficiencies and drive increased revenue," said Paul McConville, TARGUSinfo (News - Alert) director of consumer-facing services.
 
"By providing complete and accurate coverage of consumer and business information at the moment it's needed, TARGUSinfo is helping call centers drive increased value from each and every interaction," he added.
 
TARGUSinfo uses a large data repository and delivery network that works in real-time to manage its many transactions. Then company is estimated to have over 30 billion yearly transactions.
 
Many companies have utilized solutions and services from TARGUSinfo to enhance interactions with their customer base and improve on customer satisfaction. This has been accomplished by incorporating services from TARGUSinfo into their IVR platforms and integrating them into the automated call-handling processes.
 
The On-Demand Information solutions provided by TARGUSinfo help outsourced call centers by supplying them with all the necessary information on how to improve agent productivity, minimize transcription errors and reduce call timings.
 
These services help outsourced call centers to eliminate difficult and lengthy transcriptions and to automate fulfillment via speech-based applications. They also help in maximizing customer leads and in on-demand lead scoring. Call centers also use TARGUSinfo for automated remarketing.
 
"In the current economic environment, companies must fight harder to translate prospects into customers and increase sales," said McConville.
 
"At TARGUSinfo, we're continually developing innovative solutions that will give our customers the edge over the competition and enable them to realize the true potential of every lead," he added.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Fixed Service Strategies for Mobile Network Operators, brought to you by Comverse (News - Alert).
 
 

Shireen Dee is a contributing editor for TMCnet. To read more of Shireen's articles, please visit her columnist page.

Edited by Michelle Robart


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