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May 12, 2009

Voxeo Makes Datamonitor Shortlist of IVR Vendors

By Susan J. Campbell, TMCnet Contributing Editor

Voxeo, a provider of standards-based voice application platforms and hosted services, has announced that it has been named as one of only two companies to make Datamonitor’s shortlist of IVR vendors.

Contained in Datamonitor’s new and independently published report, "Decision Matrix: Selecting an IVR Vendor in the Enterprise," the shortlist includes detailed analysis of the IVR provider market. The company highlights two companies, Voxeo and Genesys (News - Alert), confirming that they are the strongest providers.

The report explained: "Datamonitor provides a complete view of vendor capabilities and advises on those you should explore, consider and, most importantly, shortlist. Voxeo (News - Alert) and Genesys are in Datamonitor's 'shortlist' category and are considered to be the current leaders in the IVR market."

By exploring the competitive dynamics within the IVR market, the report helps businesses to be able to select a vendor based on technology strength, reputation among current customers and market impact. It also includes detailed analysis of vendors that include Voxeo, Aspect, Avaya, Cisco (News - Alert), Convergys/Intervoice, Genesys and Nortel.

In working on this report, Datamonitor analyzed Voxeo’s Prophecy IVR Platform and Voxeo’s VoiceObjects (News - Alert) application development, deployment and analysis tools. In addition to its strength in IVR, Voxeo also supports Unified Communications and Self-Service application design and delivery across such platforms as traditional voice, Voice over IP, video, instant messaging, SMS and mobile-web devices.

"We're extremely pleased that Datamonitor's comprehensive review of Voxeo, our technology and solutions, financial viability and a detailed survey of our customer base led to Voxeo being one of only two companies included on Datamonitor's shortlist,” said Jonathan Taylor, Voxeo President and CEO, in a Tuesday statement.

“It's a validation of the decision thousands of companies have already made in choosing Voxeo and for our work with many of the largest enterprise businesses in the world."

"Voxeo has been selected as one of the two leading companies in our recent IVR Decision Matrix. It achieved some of the highest scores for both technical capabilities and customer sentiment. Voxeo's growing momentum in the market cannot be ignored," said Aphrodite Brinsmead, Associate Analyst in Datamonitor's Customer Interaction Technologies team, in the Tuesday statement.

Susan J. Campbell is a contributing editor for TMCnet and has also written for To read more of Susan’s articles, please visit her columnist page.

Edited by Jessica Kostek

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