NCH Software, a provider of audio, video, business, and telephony/VoIP tools and utilities, announced the release of its latest ‘IVM’, an interactive telephone system that has simplified interactive voice response (IVR).
NCH Software’s IVM is a soft telephone answering machine integrated with voice mail, phone attendant and interactive voice response (IVR) program for Windows and Linux. The system leverages voice modems or professional telephony line devices.
NCH said that its IVM is one of the central products in company’s telephony suite of software, which offers a wide-range of applications that can build on one another and thereby create a customized phone system.
Available for download at company’s website at starting prices at $76, the IVM facilitates in making automated outbound calls. With the help of IVM, callers can simply navigate menus and prompts by pressing numbers on their telephone. The menu commands can record and replay messages, transfer calls and perform a number of other functions, says company.
Apart from advanced audio playback, auto-dialer, automated call center and automatic message retrieval, IVM also features support for VoIP connections using the SIP protocol, unlimited voicemail boxes, visual display for menu setup with drag and drop functionality, automated survey ( inbound/outbound), automatic call distribution, call log database, call path diagrams, call recording, call simulator, computer telephony integration, customized call routing, database access, and line transfer to an outside party.
NCH Software said that its IVM software will be provided with software development kit (SDK) also. In addition to Voice Mail and text to speech voice synthesis (as an alternative to recording or importing wav or mp3 files), the IVM also features multi-line support (1 - 64 lines simultaneously), multiple IVR scripts, order taking, phone key input, reporting and also supports caller ID.
Some of the typical applications of IVM includes: PSTN and VoIP voicemail; call attendant (using the menu call transfer features) to transfer and direct calls; automated telephone order taking; automated telephone surveys (using the number entry features linked to a database); credit card telephone account payment; dial in computer control or information; and more.
All these features of IVM provides businesses with the ability to create an effective info-line, audio text, or automated phone response system solution, thereby helping them gain new customers as well as customer retentions.
NCH Software said that also said that its IVM has the ability to open files or run other software to process data or report information. Additionally, free plug-ins offer Internet and odbc SQL connectivity, fax back services, hardware control and more.
With the help of NCH’s IVM, administrators will be now able to easily find all the former settings and options available under simple to navigate tabs. This provides a more user friendly interface when setting up a complex IVR program, a voice mail system or call attendant, says company.
In addition, the latest version features a Web console that provides users with access anywhere in the world, but with an internet connection. The Web console enables user to check their voicemail, view logs, as well as restart the IVR server, all from a remote location.
Jayashree Adkoli is a contributing editor for TMCnet. To read more of Jayashree's articles, please visit her columnist page.
Edited by Tim Gray