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July 06, 2009

Train by Cell Intros Mobile IVR Training Tool for All Smartphones



By Jessica Kostek, TMCnet Channel Editor


Business professionals today tend to work while on the go, using a BlackBerry (News - Alert), iPhone or other smartphone devices that are becoming the norm. 

San Francisco-based Train by Cell, a mobile technology training provider, announced today that its innovative training solutions are now available on all smartphones such as the iPhone (News - Alert) and BlackBerry. Company officials said that employers can create new methods of training while still being able to constantly communicate with and train staff.

 
The attraction of mobile devices and their uses in the training industry has grown steadily over the years. 

“Our new training platform transforms cell phones into mini training devices, regardless of what kind of phone the employee owns,” said President and founder David Asheim.
 
Enterprises will have access to interactive low-cost multimedia tools that provide a mobile and instantaneous method of receiving and delivering time-sensitive training materials.
 
Train by Cell’s technology "profoundly alters how staff training can be accomplished. Now there’s a flexible, powerful, and low-cost alternative for human resource departments and others responsible for delivering timely training programs,” Asheim said.

Other corporations that have relied on e-learning and other training seminars have come to see high costs with few results. Train by Cell aids such corporations with its online management interface. Employers can track employee progress and provide detailed reporting along with interactive feedback and social networking platforms, company officials said.

Fun features in Train by Cell’s mobile training include the ability to be imbedded in any smart phone training application, compatibility with audio/texting and wireless application protocol (WAP) and the ability for trainers to use an integrated voice response (IVR) system or integrate text messaging.

Companies can check in real-time with a Web based administration tool a detailed account of employee use as well.

“Train by Cell is creating more opportunities for employers to use existing or develop multimedia content and utilize the mobility of phone devices to reinforce their message,” Asheim said. “Train by Cell prides itself as an industry pioneer in mobile training. As the leader of this technology, we continue to develop custom solutions for organizational training around the world.”
 
 

Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.

Edited by Michael Dinan



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