Voxeo is a provider of Unified Communications (News - Alert) and self-service platforms, a company that has been highly active in developing and acquiring customer self-service technologies.
Indeed, it has done quite a few acquisitions related to this area over the past few years, such as Micromethod (News - Alert) Technologies, a SIP provider, VoiceObjects – a tools provider for VoiceXML applications having expertise in video and SMS – and IMified, maker of a fascinating “IM bot” Chatterbot that can talk to and guide customers.
And now, Voxeo (News - Alert) has announced the launch of Voxeo Labs, an organization that will invest in core platform research, incubate exciting new ideas and innovate advanced communications solutions. Voxeo Labs products and services will be based on open standards and made available under community-centered open-source licenses.
Additionally, the leaders of Adhearsion, Jay Phillips and Jason Goecke, are joining Voxeo Labs full-time as founding staff. Adhearsion is an open-source, communications framework designed for maximum code reuse and intuitiveness. Adhearsion was founded by Jay Phillips in 2006 when he became frustrated while writing telephony applications on the well-known Asterisk (News - Alert) open-source telephony platform. Fascinated by the Ruby on Rails development environment, he devised a sophisticated application layer to run “over” Asterisk which ultimately led to Adhearsion.
Over the next year, Voxeo Labs will launch several new open-source and open standards communications solutions.
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Richard Grigonis is Executive Editor of TMC (News - Alert)�s IP Communications Group. To read more of Richard’s articles, please visit his columnist page.
Edited by Michael Dinan