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October 19, 2009

Spoken Announces Voice Mail Preview Partnership with Microsoft

By Anil Sharma, TMCnet Contributor

Spoken Communications Inc., has reportedly announced a voice mail preview partnership with Microsoft (News - Alert).

As part of the pact, Spoken Communications will offer its GotVoice voicemail transcription service to enterprise organizations as an enhanced option in the Microsoft Exchange Server 2010 product through a Microsoft Voice Mail Preview Partnership.
Company officials said that the GotVoice (News - Alert) voicemail transcription service lets one receive new voice messages in text alongside the standard audio so one can read new voice messages instead of being required to listen to them. Officials said that new voice messages are automatically converted to text and sent as an e-mail attachment, as a text message to cell phone and stored as text in the inbox in GotVoice account for quick reference and easy organization.
"Voicemail-to-text conversion service complements our focus on unified communications in the Microsoft Exchange Server 2010 product. We are delighted to be introducing Spoken and its GotVoice state-of-the-art voicemail transcription services as an enhanced feature of Exchange 2010 Unified Messaging,” said Ankur Kothari, senior technical product manager at Microsoft, in a statement.
Kothari said that GotVoice stands out as a voice mail preview partner that understands enterprise security needs and protects voice mail messages to preserve confidentiality.
"Exchange Administrators will appreciate the way we use technology to split and merge the messages to initiate human intervention only when it is essential, so the security and privacy of voicemails are protected," said Howard Lee, CEO of Spoken Communications (News - Alert), in a statement. “We don't have people listening to your whole voice mail and transcribing it like some other vendors do. Instead, we offer the only hybrid solution that combines software-driven translation with pinpoint human intervention in a single solution, so our customers receive exceptional accuracy, speed and security."
Spoken Communications provides hybrid voice technology solutions to call centers, telecommunications companies and consumers that ensure a successful call experience. With Spoken, voice technology is combined with pinpoint human intervention in a single solution, because the caller experience matters.
Earlier this month, Spoken Communications had announced that it has bought the voicemail transcription service from GotVoice.
The voicemail transcription service uses revolutionary free-form speech recognition technology designed specifically for voicemail content, to deliver voicemail-to-text conversions with unparalleled accuracy and speed. It requires no infrastructure upgrades or capital outlays.

Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.

Edited by Amy Tierney

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