PSS Inc. also known as Product Support Solutions (News - Alert) is a premier contact center system integrator and service provider. Any IVR platform will now be supported by PSS. A guaranteed 25 percent discount is also being offered by PSS. The company has announced support for Periphonics, Nortel, Aspect, Syntellect, Envox (News - Alert), Edify, VoiceGenie, Nuance, or any other legacy product.

In a release, Archie Messenger, EVP of Support Services at PSS said, “Just because IVR platforms are fully capitalized or beyond the vendor’s end of life doesn’t mean they don’t have significant operational value. Companies have long needed a more cost-effective, single point of contact and expertise for their IVR solution – a company that will support their total solution from the custom applications to the proprietary hardware and software.”

Apart from 24/7/365 support, immediate response from a support engineer is provided by the PSS IVR support offer. As part of the PSS IVR support offer, trained support staff will be provided across all time zones. The company will leverage its global reach and deep technical expertise for the same.

The PSS IVR support offer also provides one onsite preventative maintenance event. A full system backup on the customer’s desired media is also included. Companies can avail on-site support from PSS when required. If needed, all hardware/parts will be replaced by PSS.

As part of the PSS IVR support, companies will be able to access online system for opening/tracking/reporting service calls. They can also access the online system for technical information. All applications will be provided operating support and application support. This IVR support offer from PSS is available for new customers only.

In a release, Messenger added, “With our years of experience in application maintenance, as well as hardware, software and O/S expertise, we have helped some of the largest, most demanding global contact centers improve their IVR solution’s performance. We’re excited to offer more companies an alternative support solution that produces the results they care about, at a price that’s less than what they’re currently paying. And when they’re ready, we are here for them to leverage our years of experience in transitioning customers to next gen solutions.”

Further information is available at http://psshelp.com.