May 03, 2011
Moore's Law and IVRs
Moore’s Law says that the number of transistors on integrated circuits doubles about every two years.
Because of this, processor speed and general computing power increases almost exponentially along with it. Computers are getting more and more powerful every year.
In fact, computers have been getting more powerful because of Moore’s Law for the last 50 years. (Actually, not because of Moore’s Law but because of the phenomenon described by Moore’s Law.)
Gordon E. Moore, co-founder of Intel (News - Alert), described the trend in a 1965 paper. He predicted that it would continue for at least 10 years. In fact, it has lasted for a half-century and appears quite capable of continuing for some time.
Moore himself has said an end will come eventually as transistor sizes are limited at the atomic level. Basically, they could go as small as atoms but would stop there.
What the trend has meant for nearly every segment of the computer industry is advancement and innovation.
In the IVR industry, Moore’s Law has meant vast improvements in speech recognition technology. Although the technology itself hasn’t changed all that much over the last few years, increased processor speed has yielded major steps forward in that time.
In the last few years alone, speech recognition has jumped light years ahead. What used to be robotic, limited speech recognition programs have become nuanced, fairly human-sounding systems with wide-ranging capabilities.
Today’s IVR systems can interact much more naturally with callers and perform nearly as well as human call representatives in certain functions. And it appears (and Moore’s Law tells us) that they’re only going to get better.
TMCnet publishes expert commentary on various telecommunications, IT, call center, CRM and other technology-related topics. Are you an expert in one of these fields, and interested in having your perspective published on a site that gets several million unique visitors each month? Get in touch.
Edited by Juliana Kenny