SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

CHANNEL BY TOPICS


QUICK LINKS




IVR - IVR: Emerging Technologies
IVR
May 05, 2011

IVR: Emerging Technologies



By TMCnet Special Guest

The wheel. The cotton gin. The steam engine. These items were considered emerging technologies in their day and signified huge milestones in the history of technology. Any innovation that serves a vehicle for improving daily lives and livelihood by making activities faster, more accessible or more streamlined can be considered a modern technology. 


Throughout modern and pre-modern history, innovations have occurred that have signified great progress in technological development.  Modernization can be reflective of psychological, sociological, anthropological, economic and even political trends. 

In the present day, emerging technological innovations are occurring simultaneously and continuously in every field. Fields of research include biotechnology (genetic engineering, et cetera), energy systems (biofuels), information technology (artificial intelligence and quantum computing), and robotics and applied mechanics (swarm robotics). 

Interactive voice response systems have benefitted and will continue to benefit from this type of technological convergence. According to Wikipedia, “Various converging technologies have emerged in the technological convergence of different systems evolving towards similar goals.” [1] 

Technologies that were previously unrelated often times converged to make a more functional, valuable product. Emerging and converging technologies offer new innovations that improve productivity and increase revenue. Some popular examples of technological convergence are smartphones (web surfing and telephone functionalities), tablets (word processing, email processing, web surfing and entertainment) and Skype (News - Alert) (telephone functionalities utilizing VoIP ). 

Voice technology and interactive voice response have benefited extensively from technological convergence. Voice data can now be stored on remote servers securely, anywhere in the world.   Voice applications can interface with social networking sites like Twitter and Facebook (News - Alert) via application programming interfaces so that social media can be utilized with voice recognition.  IVR systems can interface with onsite database systems to create, route and qualify call flows. 

Emerging and converging technology essentially serves to combine two previously disparate technologies into one device, program or operating system with enhanced working ability at great benefit to users. Specifically in the IVR realm, technological innovation is virtually endless, and speech recognition can often times be integrated on various platforms, in many different mediums.



[1]  "Emerging Technologies." Wikipedia, the Free Encyclopedia. Web. 04 May 2011. <http://en.wikipedia.org/wiki/Emerging_technologies>.


TMCnet publishes expert commentary on various telecommunications, IT, call center, CRM and other technology-related topics. Are you an expert in one of these fields, and interested in having your perspective published on a site that gets several million unique visitors each month? Get in touch.

Edited by Juliana Kenny


More IVR Feature Articles








Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

General comments: [email protected].
Comments about this site: [email protected].

STAY CURRENT YOUR WAY

© 2024 Technology Marketing Corporation. All rights reserved | Privacy Policy