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IVR - Acclaim: IQ-Talk based IVR systems Available from Convergys/InterVoice
May 18, 2011

Acclaim: IQ-Talk based IVR systems Available from Convergys/InterVoice

By Rahul Arora, TMCnet Contributor

Acclaim Telecom Services, an IVR application development and IVR hosting solutions company, can extend life maintenance for IQ-Talk based IVR systems through Convergys (News - Alert)/InterVoice.

“Customers with currently installed InterVoice legacy IVR systems may extend their sizable investments well beyond the manufacturers planned end of support date,” said James Davis, president of Acclaim, in a recent press release

“In the current economic conditions, companies are looking for additional ways to lower costs by leveraging short-term operations expenditures, while preserving capital dollars.  The InterVoice IVR platform is mature and feature rich and with proper maintenance, will provide many additional years of service,” he added.

Acclaim’s IVR extended life maintenance provides on-going support for legacy InterVoice IVR systems.  

 Founded in 1993, Acclaim Telecom Services has tremendous capability in providing services such as hardware maintenance, system upgrades, operating system upgrades and professional application development. From the last 18 years, the company supported all aspects of IVR implementation, from cost effective IVR hosting to implementing new IVR speech application designs from the ground up. Acclaim can support all aspects of IVR implementation, from cost-effective IVR hosting to implementing new IVR speech application designs from the ground up.

The company recently announced that it has received certification of PCI-DSS (Payment Card Industry Data Security Standard) for Service Providers. This certification is part of an ongoing enhancement process to the Acclaim IVR/Telecom hosted solutions and cloud computing offerings. Acclaim Telecom Services is one of very few full-service IVR/Speech hosting providers that have achieved PCI (News - Alert) Compliance Certification. The PCI Security Standards Council was founded by American Express, Discover Financial Services, JCB, MasterCard Worldwide, and Visa International. The council was created in order to develop, enhance and help with enforcing payment account security.

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Tammy Wolf

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